Did Windows 10 crash my hard drive?

Episode 1226 (1:52:36)

Brian from Fountain Valley, CA

Brian upgraded to Windows 10 and it's been running great. But when he did the factory reset to get rid of Windows 7 and hit restore, his hard drive crashed. Leo says that the way the hard drive crashed, he could still have the restore partition there. If not, the Windows 10 upgrade is married to his computer. The good news is, that will mean he can restore it directly from Microsoft when he puts in a new hard drive.