Previous episode

Episode 1225 October 3, 2015

Next episode

Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Dave from Temecula, CA Comments

Dave has been holding out for Windows 10 because he thought Windows 8 was terrible and didn't upgrade to it. Leo says that Dave's instinct was spot on. But Windows 10 is lightyears ahead, and in fact, you could call it Microsoft's apology for Windows 8. Windows 10 is very similar to Windows 7 in feel. However, the world has changed, and a general purpose device is no longer the way we compute. They're a security issue as well as being overly complicated and unreliable. This is why tablets and smartphones have taken off. So why not rethink it and get something less complex like a tablet or even a Chromebook? It's very secure and reliable. Great for general computing, word processing, and internet surfing. And if something goes wrong, Dave could use the powerwash feature to get back to factory defaults. He should avoid the real cheap ones and get one from Dell or Asus. Leo recommends getting it with 4GB of RAM.

Watch Greg from Conifer, CO Comments

Greg likes to send photos via email with Outlook and it always defaults to medium resolution. He wants to change it to a high resolution. How can he do that? Leo suggests trying to drag the image to the mail window and see if it downsizes. Another option is to avoid sending attachments altogether and send a link to the image online, like at Flickr or Google Photos. This is far more secure and he can have full resolution images online. In fact, Outlook will put the image inline at Microsoft OneDrive and then send a link.

Watch Jim from California Comments

Jim gets email on his PC, and it ends up in the junk folder where he deletes them, without knowing that he's deleted important emails. He tried to filter out email he doesn't want but important stuff ends up in there as well. How can he stop this? Leo recommends UnRoll.Me. It's free and they will unsubscribe him from junkmail lists. Leo uses it.

Watch Jeff from Ontario, Canada Comments

Jeff wants to know if it's possible to make Windows 7 emulate Windows XP. He's confused about what the "library" is. Leo says he should think of it like a canned search. It's a saved search that will push files together into a result that looks like an actual folder, but it isn't. Leo says it isn't possible to emulate this, it's just a new feature of Windows 7. But at least it's not taking up space.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Jonathan from Pittsburgh, PA Comments

Jonathan is having trouble backing up his Mac. He backs up to one with Time Machine and one with Super Duper. He formatted his hard drive to do a clean install. When he plugs in his backup drive, will it sync and wipe out what he has? Leo says backups will never delete anything from the backup. It just adds to it. Then he can restore to his source drive for that very reason.

Sync, on the other hand, can do just that, but sync software like Super Duper have a feature called "versioning," which keeps different versions of files. But he'd have to be sure he has the right settings for that.

Watch George from Laguna Beach, CA Comments

George hates that his front facing camera has such terrible resolution. Leo says that's because there's enough space for two higher resolution cameras on the same phone. But that's changing since most images are being shot are selfies. So the front facing camera is getting better. But it's slow in adoption.

What about battery life? Can he shut down apps to make his iPhone's battery last longer? Leo says no. Apps shut down on their own. It doesn't stay running in the background. Think of it as a slideshow running in the background.The app he's currently in will be running, but the rest have been shut down (with the exception of music apps, which will continue to play in the background).

Watch Benny from Phoenix, AZ Comments

Benny just got hearing aids and he's trying to transfer his work calls to his iPhone so he can hear them through his hearing aids. Leo says that the Starkey App for the iPhone is great. But to route his business calls to the iPhone is a challenge. RingCentral has an app that can route it to his iPhone, but whether it works in concert with the Starkey app is another story.

Watch Chip from Philadelphia, PA Comments

Chip would like to have a door device that will unlock his door via the internet. Leo says that Schlage, Kwikset, and Yale make locks that would allow him to unlock his door via smartphone. Kwikset also makes a code for giving to technicians that will only work within a set time window. But he'll have to be careful of the NFC features that unlock the door when he would walk up because it sees his phone.

Watch John from Los Angeles, CA Comments

John is a musician and chef and he went with SquareSpace for his website. Leo says having his own website is important because he'll be able to keep control over the stuff he does online. If he just relies on Facebook, he's letting Facebook control his content.

Check out John's site at

(Disclaimer: SquareSpace is a sponsor).

Watch John from California Comments

John randomly started getting the message that said "No SIM Card" on his iPad 2. He took it to AT&T and they gave him a new SIM card, but after a couple weeks, it started giving him that message again. Leo suspects the issue is something in the iPad, such as a short circuit that's actually frying SIM cards. It is an older iPad, and Leo suggests bringing it to the Apple store. But it most likely won't be a free repair. He shouldn't do anything to it himself -- he should have Apple look at it.

It might just be time to get a new one, though.

Watch Phil from Simi Valley, CA Comments

Phil has been using Microsoft Money and he knows they don't support it anymore. Leo says that Money used to use features that are no longer supported, so they released a "sunset" version that doesn't support those features. Phil uses it on his Mac in Parallels, but it's pretty slow. Leo says that there are three virtual machine apps that work well -- Parallels, VMWare Fusion, and Oracle's free VirtualBox. Leo advises going with VirtualBox first because it's free. Another option is Apple's Boot Camp. It'll allow him to install Windows onto his Mac and access by dual booting. Then he can hold the option key down during boot and he can choose Windows or Mac.

A good alternative to Money is Intuit's Mint. Leo likes Mint because it uses the same backend as the banks, making it very secure.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Sam from Idaho Comments

Sam would like to create modern baby book via thumb drives, transferring the images from a digital camera directly. Leo says that there are Wi-Fi enabled SD cards called EyeFi, which allow users to transfer the images directly to a computer. Some cameras have something called "USB On the Go" thanks to their Android operating system. However, Doctor Mom also says that HIPPA privacy regulations could be an issue there, though. The best method would probably be just to give them the SD card.

Watch Art from Baja, Mexico Comments

Art has a 3TB hard drive that he uses as a backup, but now he doesn't have access rights to the hard drive. Leo says that can happen if he moved from one Windows installation to another. What it sounds like is that Windows locked it because it thinks it's owned by a different account. Microsoft has a tech note on how to gain possession of files through an Administrator account. But if he's using a slide out hard drive, it can get locked, and that's a serious problem.

Watch Daniel from Sanger, CA Comments

Daniel can't use his Google Voice number when he signs up for services. Leo says that is right. Some services don't support it. But there is a way around it through GoogleFi. They use Sprint and T-Mobile, and that voice number then becomes an SMS number. Some numbers aren't SMS enabled.

Watch Jeff from Ontario, Ca Comments

Jeff is transitioning to Outlook from Hotmail, and he uses the web portal via Google Chrome. He wants to know how to delete a forwarded email when people CC dozens of people. Leo says the way to do it is to use BCC, not CC. BCC is blind carbon copy and that means only the person sees their email address, and not everyone else. The CC becomes part of the text -- over and over again. So the only thing he can do is copy it all, start a new message and paste it in, deleting all the unwanted email addresses. Then put them in BCC.

And then he can yell at his friends.

Watch Sam from San Francisco, CA Comments

Sam is looking to get a new computer. He uses Windows at work, but a Mac at home. Leo says he has the 5K iMac and it's the best computer he's ever owned, and there may be a new one in the next few months. It supports multiple monitors too. So if he can swing the price, that's what Leo would choose.