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Episode 1216 August 30, 2015

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch LeAnn from Los Angeles, CA Comments

LeAnn just bought a new iPad Air 2 and she's trying to find a good external keyboard for it. Her old one allowed her to type vertically or horizontally with it. Can she get one that will do the same with iPad Air 2? Leo says that the down side of getting a new iPad is that it's thinner and she'll lose out on using other third party devices like external keyboards. Leo says that the Ultra Thin Keyboard Cover by Logitech should allow her to rotate the device, but if not, there are plenty of other third party options.

Snugg makes one that rotates 360°, and it's half the price of Logitech's. It doesn't rotate from landscape to portrait, though. There's the New Trent AirBender 3, which has an arm that allows it to rotate, but again just horizontally. The Ultra Thin Magnetic Clip-on Keyboard by Logitech will do that as well because it's magnetic, but still -- it doesn't look like it will work in portrait. It seems like the current design of keyboard folios prevent you from going portrait to keep it more secure.

The Logitech Bluetooth Multi Device Keyboard K480 does show a phone and an iPad, and the iPad is in portrait mode. It has a three position switch to switch between the three devices as well. The SHARKK keyboard also shows it supporting a portrait mode.

The chatroom says that the Microsoft Universal Mobile Keyboard could do it. But it's about $80, so it's not cheap. Leo suggests getting a stand and wireless keyboard separately, though. He uses the Dekke Slope stand. Then LeAnn can just get any Bluetooth keyboard for it.

Watch Les from Dublin Comments

Les thinks that website advertising is coming to an end. Google is taking more of the pie and ad revenue isn't really there anymore because AdSense has changed. He isn't really sure how that is changing, but he needs alternatives to raise more revenue from his website. Leo says one of the reasons that ad revenue is dropping is because usage of AdBlockers is exploding. People don't want ads on their surfing experience because they believe they're being tracked and they don't like the fact that it slows down loading times. It also goes against mobile bandwidth caps. But that's how a lot of websites pay the bills. It's not that Google is taking a bigger cut, it's that there's less ad revenue because people just aren't seeing the ads. So sites are being forced to fold.

Leo also wonders if skipping or blocking ads is ethical. If you're not looking at ads, how can that free content remain free? What you'll end up seeing is more ads in content with product placement.

Watch Joe from Van Nuys, CA Comments

Joe wants to know if he can use Handbrake to rip video in Windows 7. Leo says yes...sort of. He'll need to use two products to do it. Handbrake and VideoLan. Having both installed enables Handbrake to rip a DVD by using Videolan to handle the playback as it rips.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Ron from Laguna Nigel, CA Comments

Ron has downgraded back to Windows 7 because he uses Picasa. He's now having issues with Picasa running, though. Leo says that Picasa development may have ceased because of Google Photos. Google didn't migrate Picasa Web to the new Photos system and it's likely that Google Plus will be discontinued down the road. So who knows what the future has in store.

There are alternatives to Picasa -- LightZone is a good alternative. It's the open source version of Lightroom. Ron should also check out the website It'll give him a good list of alternatives with some pay and some free.

Watch Frank from Michigan Comments

Frank saw that Leo got his S Pen stuck in his Samsung Galaxy Note 5, and is wondering if he should avoid buying that phone. Leo says there's only two features he'd miss out on if he were to do the same thing, but the pen itself should still work. He'd just lose the ability to write on the screen while the screen is darkened, and the notification if he leaves the pen behind.

Samsung's answer to this is to read the manual and not put the pen in the wrong way. Leo believes they'll fix it down the road. If he were to find himself in this situation, there is a way to fix it without breaking the sensor in the phone. He could put a straw around the stylus, and that will push gently against the lever and release it. Even if that part breaks, though, Leo doesn't think it's the end of the world. Poor design, though, that's for sure.

Watch John from Arizona Comments

John is getting phone calls about unusual activity on his computer. He was told it was from Microsoft. Leo says it's a scam, and it's usually done by actual tech support people who moonlight with phishing scams through the Microsoft Event Viewer. The idea is to get users to see the "red x's" that are actually normal events in the viewer. They fool people into to giving them their credit card, charge them $300, and then they use the remote access to install malware on the system.

Microsoft will never call you. Just tell them you'd like to be on the Do Not Call list, per US law and hangup. But don't be surprised if they call again.

Watch Cameron from Virginia Comments

Cameron wants to know if the 5K iMac needs more RAM than what it comes with. Leo says that the 5K iMac is incredible and has amazing performance. Leo says that there is a port on back to add memory, but it'll be a lot easier to add it when buying it. Leo suggests getting as much memory as you can afford. For most people, 8GB is fine. But if you're into video editing or photo editing, or you just keep a lot of tabs open in the browser, then doubling or even quadrupling that is a good idea. So get what you can afford. Apple is pretty good on their base models though, so 8GB works for most people.

Watch Elliot from Boston, MA Comments

Elliot wants to get a new camera and he can spent about $500 to $800. Leo says that the Sony DSC-RX100M II is a great point and shoot. It's the best out there because it has a 1" sensor, making it great in low light. It's also great for video too. Canon makes a good one as well, but Sony is really making the best stuff right now.

Watch Peter from Brooklyn, NY Comments

Peter has the Samsung Galaxy Note 5 but he wants to still use his iPhone as well. But because his phone number is registered with iMessages, he can't get the text messages from his Apple friends when he's using his Android phone. Leo says that it annoys him that iMessage isn't cross platform. Peter can go to this site that Apple has set up, input his number, and Apple will turn off iMessage to that number. That way, all the messages he gets will be through SMS.

Apple should just make iMessage for Android. Or, he should convince his friends to use a third party messaging app like Telegram or WhatsApp. Leo likes Telegram though, because it has a great private text option. It also offers bots for automatic messages.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Sonya from Riverside, CA Comments

Sonya updated to Windows 10, and now she can't print from Yahoo Mail. Leo says that there seems to be a disconnect with the web browser. It could be that the Yahoo print manager doesn't support the Edge browser. Microsoft shipped Windows 10 with two browsers -- Edge and Internet Explorer. The Blue 'E' is actually Edge now, and Leo says it was shipped prematurely to grab the back to school market for search.

A big update is coming in October that will likely have the "cooked" version of Edge, and it's capabilities will be improved. In the meantime, Sonya should try another browser like Google Chrome, or even Internet Explorer. Just click on the Start menu and start typing Internet Explorer to get to it. She should also try using the Edge print command. Click on the three dots and see if it's greyed out. If it is, then Edge doesn't print. Which means that feature isn't enabled yet.

Watch Tom from Ohio Comments

Tom took Leo's advice and got his mom a Chromebook, but she's still struggling with using it because of having to remember passwords. Leo says that some people just aren't wired for computers, especially older people, and it makes it harder to get comfortable with computers. It takes time.

Tom also tried using TrueCaller, which Leo says is crowd sourced spam filtering of voice calls. Leo likes the idea, but he's not really sure what's going on there. You do have to give them all your contacts, so if you're a privacy geek, that could be a concern. Facebook also has a program like that. Mr Number is another. The problem with these though, is that caller ID doesn't work. The number it shows is likely not real because of spoofing, and because a lot of companies block caller ID. So these programs can't help you there.

Google Voice is a good option though. Tom can just send the calls to voicemail there.

Watch Tom from Houston, TX Comments

Tom would like to set up a home network and he's pretty confused on how to do it. Where can he go to get some insider tips? Leo says that a great source is They not only have product reviews, but also tutorials that explain nomenclature and how to go about setting up a network. They keep it up to date, too. Start with "Backgrounders," to learn the basics. Then he can move on to how to set one up.

The Chatroom suggests a few sites:,, and

(Disclaimer: Lynda is a sponsor).

Watch Rick from Arkansas Comments

Rick is a truck driver and relies on open Wi-Fi access points. But a lot of them don't have parking space for his rig. How can he extend the signal so he can access their signal from outside the parking lots? Leo says that while there are Wi-Fi extenders that can pick up signals from a distance, he'll want to be sure he is a good customer at that provider. C Crane has a Wi-Fi extender called The Country Mile Wi-Fi. Another option is to buy a MiFi card, which uses 4G, and he can get that just about anywhere. The Karma is cool because he'd pay as he goes, but it works only with Sprint right now.

Watch Josie from New Mexico Comments

Josie wants to know how she can backup her iPad. Leo says that the easiest way is to back it up using iTunes on her home computer. She can also back it up to iCloud, but she'll only get 5GB free on iCloud, so she'd have to pay for more. The good news is that she can back it up anywhere, and iCloud Drive isn't that expensive. Another option is OneDrive. If she has a subscription to Microsoft Office, she can get unlimited storage to OneDrive. But that won't backup everything. Only Apple can do that.

Watch Doug from Los Angeles, CA Comments

Doug just got the Sony A6000 camera with a kit lens and he thinks it's a great entry level camera. Amazing camera, especially with video. It shoots though in AVCHD, which is new to him. Leo says it's a very standard format. It's essentially Sony's own version of MPEG4. But don't worry, every editor can import it. If he wants to convert it to a more familiar format, he can try Handbrake.