What about Apple's recall of the iPhone 6 Plus? Leo says that there is a recall, pertaining to the iSight camera and likely it pertains to image stabilization. Tom can go to apple.com/support/iphone6plus-isightcamera and put in his serial number. It'll tell him if his phone qualifies for recall. Then take it in to the Apple Store and they'll repair or replace it. But back it up first, because chances are, he won't get it back as he gave it to them.