What do I do if my laptop is a lemon?

Episode 1211 (1:14:59)

Dale from Santa Maria, CA
Dell Inspiron 5000

Dale has a six month old Dell that is a lemon. Leo says that there is a computer lemon law in California, and if he's had to have it repaired several times, it's protected by the Magnuson-Moss Warranty and Consumer Protection Act. Leo says to restore the laptop to the original state and tell them he's done that several times. Then demand for it to be replaced. Intermittent problems are frustrating and can effect processor, RAM, power supply, etc. Overheating due to faulty fans can also cause this. Leo says that Dell will work with him, but if not, California's Consumer Protection Agency may need to be involved.