Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Billy from Laguna Beach, CA Comments

Billy is having trouble with Adobe Flash player and the cure seems worse than the disease. He keeps getting an "exception error." Leo says that those error messages tend to be a bit useless. Leo suggests removing Flash altogether and use Google Chrome as his browser instead. Chrome has Flash built-in and keeps it isolated from the rest of the system. It's always updated through Chrome and sandboxed.

Leo also thinks that it isn't Flash that's crashing, but something that uses Flash. Billy should look and see if there's an extension that is using Flash. Extensions are usually poorly written and can often cause havoc. This is why using Chrome is best, because they're always updating them.

Watch Matthew from Encino, CA Comments

Matthew wants to transfer old files from his old computer to his new computer. Leo says that Matthew can use an ethernet cable, Firewire or even Thunderbolt and put the old computer into "target disk mode." This will treat his old Mac as a hard drive that will mount on the new Mac. Then it's just a simple drag and drop of his files.

Watch Alan from Washington DC Comments

Alan just installed Windows 10 on a few computers and wants to know if there's any reason to install a third party antivirus program with it. Leo says that Google has done a study about this, and they've found that most security experts believe antivirus software gives a false sense of security and doesn't guard against zero day exploits, which are the real threat now.

The most important thing Alan can do is make sure his system is up to date all the time. Set Windows to auto update. On top of that, Windows now has a very good antivirus utility called Windows Defender. So there's no real reason to run a third party antivirus program now. But in addition to keeping Windows updated, he'll have to have Flash, Shockwave, and any other third party utility that automatically runs within the browser updated. Next, he should use two factor authentication, especially with his email account. He should also run as a limited or standard user, not an administrator. A password vault like LastPass will allow him to have secure and unique passwords as well.

Watch David from Texas Comments

David is getting an incompatibility error when updating to Windows 10. Does he need a new video card? Leo says no, that isn't necessary. The updated drivers should be out in a relatively short period of time. So David should just wait for a new video driver to become available before he updates. He has up to a year to upgrade for free.

From the chatroom, there are some older video cards from NVidia that Microsoft said will not support DirectX 12 for Windows 10. If that's the case, then he will have to get a new video card. But they're pretty cheap these days.

Photo Credit: Evan-Amos

Watch Ray from Oceanside, CA Comments

Ray got his first smartphone, as well as a new tablet. How can he connect it to his phone so he can get cellular internet while he's on his sailboat? Leo says that if he can get internet through his cell phone, he can create a hotspot with his mobile phone and connect his tablet using tethering. That usually costs an additional monthly fee, though. If he doesn't have cellular data, he could try satellite.

Is there another way other than connecting to phones? Leo says that a MiFi card can access the cellular data network and he can connect up to five devices. One that Leo found is called Karma Go, which is pay as you go at $15 a GB. The downside is that it connects via Sprint. If he doesn't have good Sprint coverage, then this won't help. So whatever has the best signal, go to them and he can get a MiFi card that works for him.

Watch Tim from San Diego, CA Comments

Tim is looking to install a DIY home alarm system. Leo says he can save money doing it himself, but the majority of the cost is home monitoring, which has a monthly fee. He can do that himself by monitoring via the Internet.

Leo uses Synology, which records to a hard drive and then can be accessed online, but it's not cheap. DropCam (now "Nest Cam") is another option. They're wireless and all he would need is power. But they use a lot of bandwidth.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Richard from West LA Comments

Richard turns off Wi-Fi when he's recording from his Android phone with TuneIn Pro. Now he can't turn the Wi-Fi back on. It does work in safe mode, though. Leo says that means an app is causing the problem. Could be a bad update. He should try resetting his phone. He should make sure his photos are backed up to Google Photos, and that he has his Google contacts backed up. Then go into pure recovery mode and wipe everything. He can also back them up to his computer via MTP. Once that's done, the issue should be fixed.

There's also a bug called "Stagefright" that can exploit a hole to take over the system, but there is an update to address that. There's a free Stagefright detector from LookOut and Zimperium. Also, Richard should turn off automatic reception of MMS.

Watch Jim from Houston, TX Comments

Jim has an iPad 1 and wants to know if he can still use it to run Sonos. Leo says that while the iPad isn't that old, Apple won't be updating it anymore. So he should update it as far as he can. But if he's not surfing around, and he's just using it to control the Sonos, he should be fine.

Photo Credit: Yutaka Tsutano - Flickr: iPad Case

Watch Rock On from Riverside, CA Comments

Rock On recently had a contact mysteriously show up in her contacts list on her new Android phone. Leo suspects that it's through Google Contacts. If she deletes them from Google contacts, it'll be synced and deleted from her phone as well. It could also be Facebook that's populating her contacts as well. Once that's deleted, it shouldn't come back. She also may want to check with her carrier to see if they're syncing her contacts as well.

Watch Dale from Santa Maria, CA Comments

Dale has a six month old Dell that is a lemon. Leo says that there is a computer lemon law in California, and if he's had to have it repaired several times, it's protected by the Magnuson-Moss Warranty and Consumer Protection Act. Leo says to restore the laptop to the original state and tell them he's done that several times. Then demand for it to be replaced. Intermittent problems are frustrating and can effect processor, RAM, power supply, etc. Overheating due to faulty fans can also cause this. Leo says that Dell will work with him, but if not, California's Consumer Protection Agency may need to be involved.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Robert from Long Beach, CA Comments

Robert has an old Brother all-in-one printer, but it isn't supported with Windows 10 or even Windows 8. He can only do basic printing, but no scanning. How can he get around that? Leo says it's frustrating when support ends for a product. Leo says that Robert could get a third party scanner driver that will work. Ideally, he'll want a solution from Brother, but Leo says Hamrick's VueScan is a good option.

Watch Michael from Arizona Comments

Michael hasn't been able to get the Windows 10 download, so he tried to download the ISO and install it. Leo says that it's possible that not all of the hardware was compatible and that's why he didn't get an invitation. But he has a problem that when he plugs in the power, his screen goes blank. Leo says to hit Windows Key + i and go to Recovery. Then he can roll back to a previous version of Windows 8.1. He has 30 days to do that. Then he can restore to the original factory state and try it again. That's how Leo did it and he was able to upgrade and activate it.

But Michael shouldn't force it. He should be patient and he will eventually be offered it.

The chatroom says to use the Windows Key + i and then disable "Adjust Screen Brightness."

Watch Victor from Camarillo, CA Comments

Victor bought a Droid Turbo and took a lot of pictures and videos of a graduation ceremony. But after a couple days, Victor wasn't able to get the phone to turn on. Only half of his photos and videos got up to the cloud. How can he get the rest off the phone?

Leo says that DriveSavers can do it, but it won't be cheap. It also depends on the failure. If the OS failed, then the data should still be there.

Watch Rob from Vacaville, CA Comments

Rob got an invitation to upgrade to Windows 10, it died right in the middle of the upgrade, and now he can't do anything. He tried to revert to Windows 7 but it won't work. He's heard that his RAID may be the culprit. Leo says if he can boot to his Windows 7 DVD, he should be able to format and reinstall. Leo believes that Rob's RAID array or his hard drive has likely failed. So he may have to rebuild everything.