Richard's daughter has a Dell Inspiron 5000 and the fan never stops running. Leo says that is usually a BIOS issue and a BIOS update could solve that. Those issues usually get repaired over time. But he should also see if her use is extremely heavy, causing it to run hotter than expected. Open apps may cause it. But chances are, it's an overzealous fan and a firmware update will fix it. Richard should call Dell. CPUID has a great program that will tell him exactly what the temperature is.