Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Stephanie from Venice, CA Comments

Stephanie has a pair of Samsung Galaxy S3 phones she got from eBay. Leo says that the very first thing she'll want to do is wipe the phone. She should restore it back to its factory configuration. The bottom line is that she doesn't know what's on that phone since it's from a stranger. Also, if it's overheating, that means that there could be spyware on it that's constantly phoning home and overworking the chip. Remember, when buying something used, especially from eBay, you're inheriting someone else's problems. So always do a reset when you get it.

Watch Casey from Los Angeles, CA Comments

Casey has a router with four ports, but he has more printers and computers than that. Leo says to get a router extender that he can plug into one port on the router, which can extend it to handle up to 10 additional ports. Any brand will do. A router switch is a bit more intelligent -- it can switch automatically between them to keep the network running faster. But an extender will work.

Watch Zachary from Big Bear, CA Comments

Zach's dad is getting him a new computer. What should he get? Leo says that an i5 processor with at least 8GB or RAM and a 256GB SSD drive will set Zach up nicely.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Walt from Playa Vista, CA Comments

Walt installed MacKeeper on his Mac. Leo says that he doesn't trust MacKeeper and notes this article on why he should avoid it. Unfortunately, if he tries to uninstall it, he won't be able get rid of all of it. There will still be stuff lingering. This doesn't mean it's malicious, just that it's really badly written.

Walt should search for ZeoBit or MacKeeper and he can delete the rest of them. The "Footy" popup is likely a browser extension. He should drag it out to his desktop and it'll probably disappear.

Watch Paul from San Bernardino, CA Comments

Paul has trouble remembering all of his passwords. Leo says that the best password is one that's long, random, and filled with letters, numbers and punctuation. But that makes it impossible to remember and a hassle to always type. This is why Leo relies on a password vault, or wallet, that has all the passwords in it. Then he'll only have to remember one master password. But he'll have to choose carefuly because the downside of a vault/wallet is that it has a single point of failure. So when he has one, he should make sure the master password is one that only he knows.

Leo likes LastPass because it encrypts the passwords so that not even LastPass can read them. Even when it was hacked recently, the hackers couldn't read any passwords from it. Paul can also use his USB Key, and even store it up in the cloud. But having it in the cloud is a bit risky. He can also use second factor authentication, where it sends him a code to his mobile phone. A fingerprint reader would also be beneficial.

Watch Eric from Hollywood, CA Comments

Eric has free Wi-Fi in his neighborhood, but his signal is pretty weak. Sadly, he doesn't have access to the router. How can he use an extender to pass the signal along? Leo says that he'd ideally want to boost both transmission and reception, but without access to the router, he can't do that.

Eric can use a better antenna to pick up the signal and improve the reception. If he can't improve his laptop's Wi-Fi antenna, he can get a USB Wi-Fi adapter to replace it. Leo recommends for tips and hints on how to improve his reception. The USB dongle may be enough to improve the signal.

Watch Heath from Clayton, Georgia Comments

Heath gets a lot of calls he doesn't want throughout the day. How can he block calls from people that aren't in his contact list, or send them directly to voicemail? Until recently, the FCC didn't allow carriers to do that, but carriers now have the ability to block calls. So the carrier could do this. But to block them himself, it isn't possible with an app because Apple doesn't allow alternate dialer apps. There are options for this on Android, however.

Leo says that Google Voice is the way to go. Google Voice will let Heath do exactly what he needs to do, but there's a question of what the future holds. Google Voice will act as a kind of receptionist that will screen the calls and tell him who's calling before he actually picks it up. Then he can choose whether to take the call or ignore it. Anveo is another interface that would let him program responses.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Caroline from California Comments

Caroline bought the Ring doorbell, and she says it takes forever to send her the video and it keeps trying to attach to her Bluetooth hearing aid. Leo says it takes about 10 seconds to notify you of someone at the door. Also, it's the phone that supports Bluetooth, not Ring. Ring connects via Wi-Fi.

It could be that the phone is confusing her hearing aid with a Bluetooth headset, which also has a microphone. Chances are, Caroline needs to look into the software of the phone and make sure the settings are correct. It needs to be set as a speaker only. She should contact her hearing aid company about those issues. They may have a firmware update that addresses it.

But if the hearing aid is properly paired, as Caroline suggests, then there's likely another issue at play here.

(Disclaimer: Ring is a sponsor).

Watch Beth from Temecula, CA Comments

Beth is sending her daughter to school and needs to get her an affordable laptop in the $600 range. Her daughter wants a Mac, though. Leo says that the cheapest Mac is the MacBook Air at $999. She can shave off a hundred or so by going with the Refurbished Macs, but she should only get them through Apple. That way she'll also get a warranty.

The Windows Surface 3 tablet would be a very affordable option as well at $499 plus $129 for a keyboard. But there's an advantage of getting her the computer she wants. She'll likely use it for the entire four years, rather than have to buy a new computer two years down the road because it was cheaper.

Watch Jack from Los Angeles, CA Comments

Jack wants to password protect a thumb drive. Leo says one way he can do this is to encrypt the drive. He can also use BitLocker in Windows to do it. He can just right click the thumb drive and select the encrypt option. A third party option is TrueCrypt.