Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Katherine from Apple Valley, CA Comments

Katherine has really slow internet of about 1Mbps on Verizon DSL. Leo says that's probably because she's too far away from the central hub. The farther out you are, the slower it gets. What can she do in order to watch Netflix? Leo says to get Netflix, she'll need a consistent 5-6 Mbps for standard definition, and 10-15 Mbps for HD. And that's not even including data caps. What about Satellite internet? Leo says that the best is Exede by Wild Blue, but the drawback is buying expensive equipment, data limits, and a lot of latency. But it should be fast enough.

Watch John from Los Angeles, CA Comments

John upgraded his iPhone 4S to iOS 8.4 and now his email won't work. Leo says that the iPhone 4S is pretty long in the tooth these days, but since Apple is still offering it, they have to support it. This is why it's wise to be slow in upgrading older devices. But it should work since it installed.

Leo recommends backing up to iTunes completely, and then reset it. Others in the chatroom say they've had no issues with the iOS 8.4 update. So wiping the phone and starting over is a good way to fix the issues. Once John does that, he can restore his backup.

Watch Rick from Oxnard, CA Comments

George bought a new TIVO Roamio, but he's having trouble streaming. Leo says to try using the TIVO app. Adding MoCA on his router couldn't hurt either.

Watch Pat from Carson, CA Comments

Pat has four macs in various locations and wants to know if they will all be synced with iCloud like DropBox does. Leo says yes and no. It will sync, but not via a folder. The key is all the same Macs running the same shared Apple ID. Can she go work on different macs simultaneously? Leo says that could be problematic. To do team operations, a good third party app is GitHub.

What about for eCommerce at Shopify? Leo says Shopify should have team operation support. But it's best to steer clear of the same work. Another option to consider is Google Apps like Photos, Drive and Google Docs. They do that really well. That way she can have different Apple IDs and not share it and deal with stuff like that.

For email, Pat should look into IMAP as the option. This keeps a copy of the email on the cloud server, rather than downloading it and deleting it like POP3.

Watch Brian from Santa Ana, CA Comments

Brian wants to get a new high end tablet, but he's not seeing much in the higher end out there any more. Leo says that may be due to sales lagging now, like the wave has crested on tablets. But there are still some good tablets out there including the Nvidia Shield, the Sony Experia Z4, and Samsung's Note series.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Jonathan from Ohio Comments

Jonathan wants to know if there's an Android equivalent to DBAN (Derek's Boot and Nuke). He wants to be sure to wipe his older phones and tablets completely. Leo says that the problem is that solid state discs can't really be erased effectively. It's because of the wear leveling software that SSDs use. Leo says one thing he can do is turn on encryption. That way, it's just word salad across the entire drive.

One thing he can do is to get into recovery mode. Turn it off and turn it on with the volume up/home button (check Google for the specific device). It will wipe most of it. Though he'll never get all of it.

Watch William from Floren, LA Comments

William has HughestNet and it's about to expire. So what are his options? Leo says that Wild Blue's Exceed is the satellite provider he prefers. William has also been using the MiFi instead. Will his Time Machine back up to that when it's not in use? Leo says that Time Machine is a local backup, it has nothing to do with the Cloud or his internet connection.

Can he run MiFi through Apple's wireless router? Leo says that's called WDS by bridging the modem (or in this case the MiFi). And Leo isn't sure that's an option that Apple supports through a MiFi. It's always best to keep manufacturers for both devices. One option is the CradlePoint router that he can connect via Ethernet to 4G.

Watch Jim from Glendale, CA Comments

Jim wants to know if he can create a database of all his phone numbers and print it out into a written guide. Leo says that every computer comes with the ability to do that. In Windows 7, Windows has an address book built in and once he inputs all the data, he'll be able to print it out.

But Leo has a better idea that will "future proof" everything -- Google Contacts. This will then sync it to his mobile phone, tablet, and more. And he can also print it. He can even print them into address cards for a kind of rolodex. To do that, he'll export it into a CSV file and then he can import it into Avery's Address Cards software. It's free.

Watch Joe from Santa Clarita, CA Comments

Joe has to pay $150 a year to have his MyFordTouch apps updated. Why should he do that anymore when Waze is in real time? Leo agrees. There's a huge mismatch between how long it takes to build and update a car as an app. Ford no longer supports My Ford Touch and Ford Sync, since that was a Microsoft product. Instead, Ford got app developers to write for them. And the new generation has both Apple (CarPlay) and Android (AndroidCar). They're using the phone as an extension of the car and as such, updates will happen over the air. Unfortunately, it's only with new models. It's not backwards compatible. Leo also recommends HERE Maps from Nokia, which enables him to cache maps. Then, when his internet drops out in a dead area, he'll still get navigation.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Anne from Redmond, OR Comments

Anne created an app called ZOOM ZOOM ZOOM, a camera app for Android that zooms in various pictures automatically. It can be preset or the user can just manually do it. She wants to create a website that users of the app can upload and showcase their images, like Instagram. Can SquareSpace do that? Leo says that's probably outside of SquareSpace. In fact, it's just as complicated, if not more so, than creating the app itself. Having a community is a challenge, much like gardening and weeds. She'll have to moderate it full time.

Leo suggests just uploading to Facebook or Twitter with the hashtag #ZoomZoomZoom. Then they're easy to find and she doesn't have to be responsible for the content. It's much smarter to piggyback on services that have already solved this issue.

Find Anne's website at

Watch John from Biddeford, ME Comments

John has DSL and he's frustrated how slow it can get throughout the day -- often slower than dial up! Even worse -- he's being stonewalled by the national support center of the ISP. Leo recommends running the SpeedTest by Broadband Reports. Internet speeds are not consistent, but DSL should be more consistent. But if they have more customers than bandwidth, this can happen. It sounds like John's ISP is buying bandwidth and they simply don't have enough to go around. But it could also be bad routers and software. If they promised him a service level agreement that guarantees performance, then he has them over a barrel.

According to the chatroom: If they say they can only support, they may be messing with the results by prioritizing his traffic during the test, to yield a phoney result. John should use a variety of online speed test reports and then he'll get a better idea of his actual speeds.

Watch Art from Kingston, RI Comments

Art wants a security camera system that he can monitor from his phone, but he has no internet at his cabin. Leo says that Art's only option would be 4G. He can get a MiFi card that he can connect via Wi-Fi to the cameras, and then use the MiFi to access the 4G celluar network and transmit his security footage. That way he'll have only one bill and one SIM. It'll cost about $30 a month. DropCams are great because they record online and he can go back into time online.

Watch Joshua from New Jersey Comments

Josh is looking to get a new Home Theater system. Should he get a sound bar or a Home Theater in a Box? Leo says that the only reason to get a sound bar is because he doesn't want the complexity of a home theater system. A home theater system requires an AV Receiver, speakers, center channels, sub woofer and wire. But a sound bar can have the bar and a subwoofer for the better ones. Pioneer's Andrew Jones SB23 is the best according to Home Theater Guru Scott Wilkinson. Leo uses the Sonos system. But he says the real surround systems can't be beat.

Home theaters in a box (HTIB), like this one from Onkyo, are good because he'll get a bluray player and receiver with Dolby 7.1 sound speakers and a subwoofer. But even a 5.1 or 3.1 system would be great -- better than a sound bar. Should Josh go wireless? Leo says no, because there often isn't enough bandwidth. He should just focus on getting a good left/right/center and sub.

Watch Brandon from Springfield, MO Comments

Brandon wants to get a mic for his computer so he can do let's play Minecraft videos. What should he get? He wants a mic with XLR outputs. Leo says that a good affordable option is the Shure SM58. They're cheap at under $100 and very robust. He won't be able to break it. He should also get a mixer that has a USB connector that can interface digitally with his computer. Podcaster kits like this from Behringer are a great place to start.

James has a friend who works at Yamaha and the new Yamaha AG series was made for this. It's a sound mixer that's USB bus powered, with an audio inteface headphone and speaker output. Tailor made for Brandon's needs.