Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Kevin from San Diego, CA Comments

Kevin updated his BlackBerry to the new 10.3 OS and now some of his apps don't work. Kevin did a "sideload" to update his phone, and Leo suspects the issues he's having is due to the carrier, namely Verizon.

When sideloading an OS, he's not getting the approved carrier edition of the operating system, but the version directly from BlackBerry without Verizon's customization. It's likely that it's an APN setting issue within Verizon's servers that is causing connection issues with Kevin's phone. This is why sideloading can be problematic.

Watch Travis from Pullman, WA Comments

Travis listens to music via the Tune-In radio app. But he's been trying out a new app that is centric to his favorite radio show and his cell connection dies. Leo says this isn't unusual with personal apps. It's likely just bad programming. Bugs happen and it helps to enlist people who do software as their primary job. A radio DJ is great at radio, while a programmer has the edge with making apps. Another issue, however, is that the cell provider provides data to him in "bursts" and if the app can't handle that, then it will have issues.

Watch Bob from Riverside, CA Comments

Bob wants to know if he can extend his Wi-Fi with a wired connection, rather than a wireless connection. Leo says sure. The trick is that while he can use any router, that router must be put into bridge mode. Don't let it do any routing. Just have the signal pass it along.

Watch Gary from Pawtucket, RI Comments

Gary has several old drives with data on it and wants to know the best way of destroying them so that they won't be able to be read. Leo says if he can read the drive, he can use Derek's Boot and Nuke (DBAN), which will write over the drive seven times to make it impossible to recover the data. His other choice is to take the drive apart and literally shatter the platters, if they're glass. Patrick Norton does this with a hammer. He could also drill holes into the metal platters as well.

Watch Simon from Indianapolis, IN Comments

Simon bought an iPad 3 and he's having issues with the battery dying out and recharging it. Could this be the cause of iOS 8.3? Leo says probably not. It's likely that the battery is just old and dying. Batteries from tablets have only 500 complete charging cycles. Once those are depleted, the battery needs to be replaced.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Ashley from Minnesota Comments

Ashley is concerned about the "internet of things," where so many devices are internet enabled, and the router being able to handle so many connections. Leo says that most routers can handle 50-100 connections. So that's not an issue to worry much about.

Having said that, a dual band router does connect better. What's the best router to get? Leo says getting an 802.11 AC router, which can aim at the devices (called beam forming). Leo also likes open source routers like those that can run DD-WRT software. Asus is a good brand.

Watch Walter from Huntington, WV Comments

Walter would like to connect his iPad to his stereo and record music. Leo says that's doable if he gets the right cable. He'll want a four ring cable and the software that can handle the audio signal. It needs to be a stereo audio in, and lightning out. Walter should check out the Griffin StudioConnect. He could also check out

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Carole-Sue from Illinois Comments

Carol-Sue's daughter is going to Zambia with the Peace Corps. She'll have intermittent Wi-Fi connectivity, and no electricity. She wants a solar powered solution to charge her tablet. Leo says that without access to power, it will be a challenge to charge her device. Solar devices will work, but they take a very long time -- several days. Goal Zero makes one, however. But unless she'll have a panel that is measured in feet, then she won't be able to recharge with it daily. Wattage is the issue. REI makes a cook pot that doubles as a charger, called the REI Power Practical PowerPot V.

Leo suggests relying on the tried and true snail mail. Instead of a tablet, she should bring a phone. If electric power is an issue, internet will be darn near impossible. She can get text messages though. Another option is to get a mobile phone that she can swap out batteries with. That way she can charge them all up at once and then swap them as they get depleted.

Watch G. Scott from Minnesota Comments

G. Scott has finally ordered a Samsung Galaxy Note IV. How can he move his apps from his old Note II to his new Note IV? Leo says that with Android 5.0, he can copy everything over via Bluetooth with a tap. But he'll also want the latest apps, and that will require downloading his apps, which he'll want anyway. Android has a backup to Google option, then he can restore the settings and the list of apps to his new phone. The second he logs in, Google will ask him if he wants to restore his old phone, plus apps, onto his new phone. That's a great option from Google.

Google Play also has a MyApps option that will show what apps he's purchased and downloaded. He should just check them off to reinstall, and it will do it all at once. It's a better solution.

Watch Bob from New Mexico Comments

Bob says he's noticed that Leo has been getting more calls from people having problems with Apple than ever before. It used to be that everyone called about Windows. Leo says no technology "just works," and they all have problems. Leo uses Macs though, and he thinks that people call him because he's more Mac friendly than his competitors might be. Macs tend to be more virus free, but that could just be the fact that virus makers use Windows more. Apple's desktop computers are still not the dominant platform, though.

Another reason for more people calling about Apple is that Apple users may not be as sophisticated with computers, and that could be the reason why they went with Apple. They could be expecting more from the technology than other users. Leo says the kinds of problems he gets from Mac users are often more minor issues than what he comes across with Windows. But honestly, there's not that much difference between a Mac and a PC, and no computer is free of problems.