Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Gigi from Torrance, CA Comments

Gigi can't install Photoshop because her "scratch disks" are full. Fortunately, for Gigi, Photoshop expert Burt Monroy is on hand to help out. It could be pointing to the wrong drive as a default disk. The chatroom found this thread from The only solution there would be to install it on a smaller drive, but Leo says she could partition her current drive and install Photoshop to the smaller partition.

Gigi can use the Disk Manager utility to create the partition. She can right click on "My Computer," select "Properties", and she'll want to get the management console running. She should look for "Disk Management," and make a small 250GB partition, and leave the rest of the drive to the second partition. An easier solution would be to upgrade to the new Creative Cloud version of Photoshop, which handles the larger drives quite easily. She could get Adobe Photoshop and Lightroom CC both for $9.99 a month.

Watch George from Houston, TX Comments

George bought a cheap LCD monitor and he has trouble seeing it from an angle. Leo says that's how cheaper monitor brands save money, but using LCD screens that have poor angles of view. He can see, but the angle gets pretty dim. Leo advises avoiding places like Fry's and go with NewEgg.

Should George get rid of it? Leo says not really. But most computers do take multiple monitors, so why not get another? If he can return it, however, maybe that's a better option.

Watch Carla from Pasadena, CA Comments

Carla is looking to get a laptop for school, which she can have her textbooks on for under $1500. Leo says that an ultrabook like the Asus ZenBook with a 512GB SSD will be good enough. That will also give her room for music, movies and photos. She can get a less expensive laptop with a spinning drive, but an SSD is faster.

The Dell XPS 13 or 15 would be good, and it has a touch screen which could help with the text books. The Microsoft Surface Pro 3 or the Lenovo Yoga could give her the option of tablet reading as well.

Watch Jesse from Kentucky Comments

Jesse is an audiophile who loves high resolution music. He wants to be able to listen to his music on any device without having to rely on an internet connection to do it. He was thinking about using Plex, but isn't sure how it works. Leo says that Plex doesn't pull music from the internet. It relies on local storage and then can route it to any device on the network. He could then send it to Roku to play. He should be able to stream 192 kb audio just fine over Wi-Fi. He'll want it on AAC, though, because sadly Plex doesn't support FLAC.

Leo just puts it all on Google Music and streams it from the cloud anywhere he wants and on any device.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Larry from Santa Barbara, CA Comments

Larry has gotten a new credit card and it has a chip on it. Leo says that America has finally gone to the chip and PIN system, and we are now in the process of transitioning to it. The problem though, is that he didn't get a PIN with it, and he wants one. Leo says it's a steady transition. First chip and sign. Then we'll get PINs within a few years. But it's odd that American Express, which has a worldwide presence, wouldn't go with a PIN for it.

Watch Mike from Hawthorne, CA Comments

Mike needs to buy a new hard drive. Leo says they've gotten really large and really cheap. He could get a 5 TB hard drive for under $150. And SSDs have dropped below $1 a GB.

Back in 2013, Mike noticed he's had several negative dings on his credit. Leo says to check out his credit report to see if there's fraud or other inaccuracies it. If so, he can challenge them. But if he's a victim of identity theft, it's a hard thing to convince not only the credit agencies, but also the credit card companies and the IRS that he's had his identity stolen.

Checking his credit report is the place to start, though. And he'll want it from all three agencies. The good news is that he can get a report for free, and he can put a fraud alert on his credit cards so that he can be warned if unauthorized use of his credit cards is in progress.

Watch Rich from Spring Hill, FL Comments

Rich really likes Windows 7, but he's been getting a notice asking if he wants to upgrade to Windows 10. He's not so sure if he wants to, though. Leo says he doesn't really have to. That icon is really just for signing up to reserve a copy. When it's time to install, he can always choose not to.

Watch Joseph from Houston, TX Comments

Joseph got the Amazon Fire TV, and he modified it to put Kodi on it. Now he has access to a lot more content, but he's wondering if he's going to get in trouble for doing that. Leo says it's perfectly fine to modify hardware that he bought and owns, even if the manufacturers don't particularly like it. It may be technically illegal to do so, but Leo is of the opinion that he should be able to do what he wants with the hardware he buys. The Digital Millennium Copyright Act makes it illegal to reverse engineer copy protection, but Joseph can do it as long as he doesn't tell anybody or share how to do it.

The content he's accessing is another story, however, because that may be pirated. Joseph is getting TV shows from websites he's entering on the Amazon Fire TV. Leo says if anyone is going to get in trouble, it will be the sites hosting the content that will be responsible. The RIAA did sue people that downloaded content illegally, but they stopped doing that after the terrible public relations they got. So there is a chance that Joseph could get sued for accessing this content. The more likely scenario that's happening now is that Joseph would get a letter about it, and he'd get a "strike" on his account with his ISP. After eight strikes, he would lose his internet access.

Watch Steve from Dana Point, CA Comments

Steve is looking to get an iPad Mini, but he doesn't want to use the Cloud. Can he avoid accessing his data on the internet? Leo says that because Steve is using Quickbooks, he'll need Windows for it. Leo advises going with the Microsoft Surface Pro or Lenovo Yoga. It'll also be beneficial for word processing.

He wants something pocket sized, though. He can use Quickbooks online for the iPad, because it's a cloud version. But then he's running in a browser, in the Cloud, which is what Steve doesn't want. The Surface 3 is fairly lightweight and can do PDF and some word processing. But if he's going to use the ipad, he should use iBooks for his PDF reader.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Brian from Los Angeles, CA Comments

Brian has opened up word documents and find them to be completely blank. Leo says that's an indication of a corrupted file and could be a sign of a failing hard drive. Leo also suggests trying to use an open source editor like Open Office, which may be more forgiving.

Watch Todd from Inglewood, CA Comments

Todd would like to keep shooting photos on film, but he's having trouble finding labs that can provide quality prints. So he's forced himself to learn digital photography. Leo says the good thing about digital photography is that he can self edit on the fly and keep what works and what doesn't. Then he can print them.

Todd is also looking for a new Mac. Should he go with the Mac Pro? Leo says no. Leo thinks that the Mac Pro is filled with problems. He went around and bought a 5K iMac and says it's ideal for editing and showcasing photography, thanks to that 5K Retina screen.

Todd's images can be found at