Chris has a Dell laptop that got hit by the CyptoWall Ransom Ware. He was able to use ShareExplorer to recover some of his files, but he lost a lot of them because he refused to pay the ransom. So he has a bunch of files that are encrypted. Can he use something to unencrypt it? Leo says no. CryptoWall uses strong encryption and there would be no guarantee it could be fixed. This is why he should backup all of his data. Sometimes, an uneraser can recover data since CryptoWall erased the original and encrypted a copy. But outside of that, he's out of luck.