Robert is having issues with what tech support says is "static buildup" with his laptop. They advise unplugging it and plugging it back in, and that seemed to work. But it's happened several times. Leo says that can happen when the weather is really dry. That's why it's important to ground himself before he touches it. He can do that by simply touching the case side. Unplugging and plugging it back in, though, leads Leo to believe it isn't a static issue. Leo has a hunch that it could be power supply related, or the cable connector. It just sounds like a red herring. They know there's a problem with the power connector and they're just giving him a quick fix by reseating the power connector.