Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch George from Houston, TX Comments

George would like to burn Blu-ray DVDs. Why can't he do that? Leo says that he can, but the problem is that the blanks have been expensive until recently. Now that they're a few dollars each, it is more viable to burn with a Blu-ray recorder. But the movie industry is resistant to this.

NewEgg has Blu-ray burners for as low as $60. But Leo says that Blu-rays aren't long for this world, since everything is going to streaming. And with 4K coming, that will go the way of the DVD as well.

Watch Laxman from Arizona Comments

Laxman has been trying to make new ringtones using iTunes, but they don't show up in iOS 6. Leo says that there was a problem in iOS 8 that it was deleting ringtones. But that's been fixed in the latest update, iOS 8.1.2. It's still possible to do ringtones in iTunes 12, but it's a long and involved process. He should check out this procedure sent by a member of the chatroom -

Mark emailed in to explain how he does this. Mark recommends following the steps on TechISky, but with one alteration. Instead of choosing "Add to Library" (step #7 on the page) to get the ringtone into iTunes 12, he should make the window smaller so that he can see the created ".m4r" file in Finder, then drag and drop the file into the "tones" section of the iTunes window.

This is still not as nice as the built in editor of the past, but it's still easier than firing up GarageBand.

Watch Tom from Warren, OH Comments

Tom saw a new box from Bitdefender at CES that promises to be in between the internet and the computer and cleanses all traffic. The box connects to the router and it will prevent malware from getting through. They plan to ship it for $200. Leo says the premise of this is good, but may not necessarily be better than a software antivirus because if software doesn't know about a virus, neither will the physical box. We can't even be sure it will ship at all at this point either.

Check out Molly Wood's review in the NY Times.

Watch Joey from San Diego, CA Comments

Joey wants to be able to run a PowerPoint presentation continuously in a loop. Leo says that PowerPoint will allow him to export it as a video, and then he can play it back on a loop through his video player. Microsoft has a support page on how to do this here.

Watch Chuck from Thousand Oaks, CA Comments

Leo says he does need to get a modem that's compatible, and he can get a list of compatible modems from Time Warner's website. Leo uses an Arris modem on Comcast, and he thinks that would also be compatible on Time Warner. Leo says you can almost always save money and get a more up to date modem by buying your own instead of renting one from the cable company.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Glen from Glendale, CA Comments

Glen got a popup saying his computer has become encrypted, and he keeps getting popups saying it's been infected with adware. Leo says it's bogus and isn't the CryptoLocker encyption scam. It's just a scam trying to get him to call to give them his credit card and remote access control to his PC.

Leo recommends keeping Windows up to date and also running the Microsoft Malicious Software Removal Tool. To get to that, he can click Start, then type MRT and press Enter. He can also run it from the command line. If it doesn't get rid of it, then Leo suggests getting MalwareBytes. And he should make sure to only get it from MalwareBytes.ORG.

It's difficult to actually remove malware, and most often he would just be getting rid of the malware he sees. As soon as there's something bad on a computer, it's hard to know for sure whether or not there's something else malicious on the system. The only way to be sure that the malware is gone is the reinstall Windows from a known, good source.

Watch Joey from San Diego, CA Comments

Joey doesn't understand why we can't use the electrical grid for internet access if it's possible to have power line networking in the home. It would seem to be a good idea for remote locations. Leo says that it would be a good idea in theory, but it has the side effect of jamming radios because it creates a giant transmitter in the power lines.

Watch Glennis from San Diego, CA Comments

Glennis took her iPad to New Zealand, but she couldn't send email. Leo suspects that outbound email may have been blocked by ISPs like Cox cable. They probably looked at where she was and notice that she wasn't on the network, and blocked her. To get around it, she can use an outbound SMTP server that isn't her ISP's. She can do that through Gmail using their outbound servers.

Watch Mike from Birmingham, AL Comments

Mike is planning to build a home theater PC. But when he's running Pandora online, he can control the volume on the PC, the amp and Pandora, but the sound is terrible. What is he doing wrong? Leo says that he'll want to use line-out, not headphone out. Line out has a fixed nominal volume, allowing him to adjust it from the amp. Even better, he could use digital out. FiiO makes a great digital analog converter

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Matthew from Toronto, Ontario, Canada Comments

Matthew is having Wi-Fi problems with his Asus laptop. His router isn't all that great though, and Leo has a hunch that the router is the culprit. It also may be that there's a lot of congestion by other Wi-Fi signals in the neighborhood.

Leo recommends using INSSIDER, a Wi-Fi analyzer that could tell him the best channel to use and show him how congested everything is. Also, the farther away he is from his router, the more issues he'll have as well. If he can go with 5GHz, he may have a better chance because it isn't used as much. Leo recommends getting a better router or a range extender. Powerline networking may also be an option.

Watch David from Riverside, CA Comments

David has a color photo printer, but he can't figure out how to get it to just print in black and white. Leo says it's in the printer settings. When he prints, he'll see a printer window and he'll want to go into the advanced printer settings and select "monochrome," "greyscale," or print in "black and white."

Watch Karen from Sun City, CA Comments

Karen is having an issue with an online stalker who has hacked into her computer and has been deleting her files and other things. Leo suspects that Karen isn't really being hacked unless she has incurred the wrath of someone who can do that. More likely, what may be happening is that she's got malware and she probably should format the hard drive and reinstall Windows from a known, good source.

It may also be that her router is infected. So she should try replacing the router as well. At this point, Karen needs to have a computer security expert over to scrub through her system. She should also try and use the computer off the network.

Watch Joe from Havre de Grace, MD Comments

Joe wants to get a new monitor for his desk to connect to his MacBook Air. Would a TV be a cheaper and better option? Leo says not at all. A computer monitor is a far better, and sharper option. TVs were made specifically for television, which isn't as demanding as a computer screen. Dell has great monitors for $300.

Watch Dora from Winnetka, CA Comments

Dora is looking to buy a tablet and she's looking at the Kindle Fire HDX. Leo says it's a good option, but it depends on what she wants to use it for. For the price, it's a good choice. How can she connect it to the TV? Leo says that some tablets have a miniHDMI port, so she would want to use that. Or she can use a technique called MiraCast, which will connect to the TV via DLNA, where it would broadcast it to the TV wirelessly. She would need a Chromecast, which for $35 is a good choice.