Why can't my Roku box get online?

Episode 1139 (11:37)

Jeff from Fallbrook, CA
Roku

Jeff has a new Roku box that he picked up on Black Friday, but it's not connecting. Roku says that the box has gone bad. Leo says it seems unlikely the device itself is bad. Jeff has the same problem with his internet enabled Blu-ray player. Leo says that means it isn't the devices themselves. It has to be the network or internet connection. Leo suggests restarting everything from the computer, to the cable box, to the router. Leo also suggests connecting it via hardwire to see if that solves it. If so, then there's a wireless issue.