Jason has a landline that he uses for calls, but AT&T is now giving him uVerse and they didn't tell him. He's really not happy and wants to change carriers. Leo says that they probably disconnected his copper phone line as well. In fact, they probably cut the copper line. That's dangerous because only landline phones work during an emergency, and VOIP won't.
The FCC is looking into this practice for that reason. 911 will stop working when the power goes out. Jason should file a complaint with the Public Utilities Commission about it.