Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Mark from Tustin, CA Comments

Mark's daughter has a Dell Core i5 with a Wacom tablet for graphic design and she wants to buy Photoshop. Leo says that subscribing to Adobe's creative suite is a good idea. In the long run, she won't pay as much and she'll have access to everything for $50 a month.

Adobe has a discounted plan for students, which has Photoshop and Illustrator, for $19.99 a month. But she also uses Premiere for video editing. Leo says that would require the whole subscription. But the good news is that Adobe does offer Creative Cloud for Students at 60% off. She doesn't really need all that right now, though. She can stick with what she's using for now, which is iMovie. She can just subscribe to Photoshop CC for $8-10 a month.

Watch Brian from Winterhaven, FL Comments

Brian's wife wants a DSLR for Christmas. Leo says that sensor size drives what camera he'll really want to get. The bigger the sensor, the more expensive it will be. And it will tend to be bigger and heavier. Leo has a Canon 5D Mk. II that he rarely uses because it's so heavy. That's why he likes mirrorless and micro four thirds cameras. They are every bit as good, but they don't have a prism or mirror. They are lighter and simpler.

The Sony α7s is a full frame mirrorless camera that's fantastic. But it's out of Brian's set budget.

Canon's T5i Rebel and the Nikon D3300 series are very good for the budget, entry level DSLR category.

Next comes lenses. Many prices are just the body or come with a "kit lens," that's good to start out with. Usually a 24-105mm. Brian's wife will want to start posting images on Flickr or other sites that allow for user comments so she can learn how to get better. Always ask: how do I make this image technically better? Play with the settings, and learn the camera.

Watch John from San Diego, CA Comments

John uses Gmail with the Mac Mail app, and he can't send out any images that are about 500kb. Leo says that's odd. Leo suggests going to Gmail on the web and try sending the images there. If it works, then there's a bug in Apple's Mail client.

Leo also says that MailMate is a better email tool to work with Gmail. It's about $50, but Leo likes it. Searching for Gmail specific apps in the Apple Store turns up many that offer desktop interfaces for Gmail. Sparrow is a good option. He could also try Gmail's Inbox, if he can get an invite.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Steve from Studio City, CA Comments

Steve uses Twitter, but on his tablet, the app refreshes the page at inconvenient times. So he ends up using Safari to prevent it. Leo suggests using a third party app like TweetBot by Tapbots instead. Tweetbot is easily the best twitter out there and sadly, it's not available on Android. Leo also says that social media is easily the best way to market, especially for artists.

Check out Steve's movie, "Fear" on Facebook.

Watch Brian from New Hampshire Comments

Brian doesn't understand why apps ask permission for so much access to his smartphone in order to run. Leo says that while being able to have denied permissions would be nice, it could break the app since most aren't written that way. But Leo believes we'll eventually get there.

In iOS 8, users get the ability to refuse the permission for apps to ask for contacts. But sometimes those permissions need to be given even for basic functions of the app.

Watch Jay from Providence, RI Comments

Jay wants to know if he should upgrade to OS X Yosemite. Leo says that it's always best to take a wait and see attitude. Some believe that waiting until the second update is a wise idea as the first update breaks things, and the second makes it usable. But Leo hasn't had issues.

Watch Wayne from Fresno, CA Comments

Wayne doesn't like that iTunes Match only allows 25,000 songs. He has most of his music on external hard drives but one of them died. So he's had to replace songs that iTunes Match didn't allow him to redownload. What alternatives does he have?

Leo says that Google Music has a similar service, but it's only 20,000 titles. Amazon has one that's unlimited, but he'd pay for it. Glacier is a good idea because it's cheap, but to restore it takes time. Glacier will also let him send in a hard drive. Leo advises local backup. Also, he should remember that the CD is a backup. He can always re-rip it. Microsoft offers unlimited storage on OneDrive if he uses Office 365.

Leo says that the best bet here is to have a few hard drive backups, with one off site.

Watch Linda from El Segundo, CA Comments

Linda has a Windows 7 machine that has been infected with malware. Leo says that ultimately, it's probably best to use the recovery discs that came with the computer. Most OEMs don't include original Windows install discs, but usually offer recovery discs. She could try cleaning the malware off, but usually malware invites more viruses, so it's the malware she doesn't know about that she should be concerned about.

Linda should backup her data, format the hard drive, and then reinstall Windows 7. Then she should make sure it's completely up to date. It's the only way to be sure she's clean.

Linda says she tried reinstalling Windows, but Windows rejected the activation code from the sticker on the computer. Leo suspects the company that custom built Linda's computer may have put a pirated copy of Windows on her machine. She'll have to buy a new licensed copy, but they may offer her a discount. Linda should call 800-RU-Legit. Microsoft will ask her for the details of the company that built it. Then ask them for a discount on a legitimate version of Windows.

Leo also reminds her not to ever pay ransomware like the MoneyPak virus.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Bob from Salt Lake City, CA Comments

Bob uses BitLocker to secure his data. When he uses Carbonite, he sees that his data is unencrypted when restoring it. Leo says that as long as he's logged in, Bitlocker has unencrypted the data. And when he logs out, it encrypts it again. But the good news is that when he backs up to Carbonite, the backup is encrypted.

Carbonite will allow him to make the data completely encrypted, and he can change that in the settings. Using BitLocker requires certificates, though, so he should make sure they're backed up. If they get corrupted, he'll lose the ability to access his encrypted data even if he knows the password.

There's also a good program called SpiderOak. It works like DropBox, but uses end-to-end encryption.

Watch Stanley from Los Angeles, CA Comments

Stanley wants to use a computer to download talk shows and then burn them to archive them. What laptop should he get? Leo advises Dell. He can get an affordable Inspiron laptop for around $500 to 600, but he'll also need to add a CD burner because few laptops come with them now. He might also want to consider getting Dell's basic phone support as well, since that won't come with the computer.

Should he get Windows 8 or Windows 7? Leo says Microsoft doesn't allow Dell or any other manufacturer to offer Windows 7 anymore. So it'll be Windows 8.

Watch Jo from Riverside, CA Comments

Jo likes music and is interested in Umphrey's McGee. Leo says they're a fun group. Jo wants to watch streaming concerts on her television. Leo says that the Google Chromecast is the way to go. It's only $35. She'll use her laptop or smartphone to choose the content, and then it will hand off the content to the TV. Then she'll be watching on her TV, but controlling it with the phone.

Umphrey's McGee, however, uses a streaming client called Roxwell, and she'll need Roku for that. They make a $40 Roku Stick that handles it. They also have a great $99 set top box. Apple TV does the iTunes festival every year. But it's not the best choice for UM, Bob Weir, or Phish.

Jo notices that the stream buffers a lot. Leo says that usually means the Internet isn't keeping up. Jo uses DSL by AT&T. Leo says to talk to AT&T and see if they can give her a higher speed or tier. Basic broadband is barely usable for streaming. But it could also be that her computer is from 2002.

Watch Carla from Buena Park, CA Comments

Carla is overwhelmed by all of the passwords she has to remember. What can she use to help manage that? Leo says a password vault will generate a unique and strong password that's difficult to crack. The best passwords are long and random with a combination of upper and lower case, numbers, letters and punctuation. Leo advises using LastPass. She can download and use it for free on the desktop, or pay $12 for some additional features including mobile use. Other options include DashLane and 1Password for the Mac.

To remember her Lastpass password, she can use a pneumonic, where she can use the first letter of each word of a phrase. Then add punctuation, and a phone number. It will look random, but still will be easy to remember or at least reconstruct.