Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Ed from Valencia, CA Comments

Ed's wife's laptop gets intermittent Wi-Fi reception. It works hardwired, but it's hit and miss for the laptop on Wi-Fi. Could it be the card? Leo says so many things can cause the problem. Every once in awhile Wi-Fi will just drop out. It's one of the reasons why Leo doesn't allow his guests to use Skype on Wi-Fi. Leo suggests buying a USB Wi-Fi adapter. They're fairly inexpensive and can show if the hardware is the issue. If the problem persists, then the hardware isn't really the problem here.

Leo advises running a Wi-Fi Access Point analyzer. Inssider is a good one from MetaGeek. Xirrus makes Wi-Fi Inspector. This will give him a good idea what Wi-Fi looks like around there, and show what bands are better than others. There's also probably a lot of congestion as well. It's hard to diagnose, unfortunately.

Watch Linella from Los Angeles, CA Comments

Linella has several bookshelf speakers that have round holes in the front or back. What are they for? How close can she have them to the wall or furniture, or even each other? Leo says that a lot of speakers have a bass port vent. Scott says they are intended to change the bass characteristics to make them smoother. If the hole is in the back, she won't want them against the wall. She'll want them at least 6 inches away to give the sound room to resonate. If it's in the front, then she can put it up against the wall no problem. So it really just depends. Leo says the best bet is to play with positioning until it sounds the way she wants it to sound. That is really the ultimate barometer.

Linella has some original music on albums and reel to reel. Can she copy them onto the comptuer and save them? Leo and Scott agree that she'll lose a generation on the tapes, but it's especially worth it to save them since tape will ultimately degrade. But she can rip them and then save them as digital copies.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Rob from Huntington Beach, CA Comments

Rob would like to find a phone that has a physical keyboard on it. But he doesn't want a smartphone. Leo says there are standard feature phones out there, but Leo says that he doesn't know one that has a physical keyboard.

The Chatroom says that the Blackberry Passport is a good one. And it's likely that Rob will be able to get one rather cheap since Blackberry really isn't all that popular of late.

The Chatroom says that the Pantech P7040 is cheap. But he'll have to find the version that's supported by Verizon.

Watch Neal from Phoenix AZ Comments

Neal would like to get a new computer, but he doesn't know what size MacBook he should get. Leo says that the 13" MacBook Air with 4GB of RAM is more than adequate for what Neal needs it for, and with 13 hours of battery life, it's a great deal. The only limitation is that it has a smaller 128GB hard drive. But that's big enough for basic work. He can get an external drive to store all of his data and move it over from the old computer.

Watch Mike from Chicago, IL Comments

Mike got a Droid Turbo, but he can't work Internet and be on a call at the same time. Leo says that's one of the issues with the Turbo since it has only one antenna. You can't. But Verizon may be changing that in the coming months as Verizon moves to VoiceOver LTE (VOLTE). When it does, an upgrade will fix the problem. But only if VOLTE is supported in your market.

Watch Tiffany from Redding, PA Comments

Tiffany has a government issue Kyocera Smartphone and all she can do is use it for phone calls. Leo says it's likely a carrier issue. The basic service is free, but she probably has to pay for the extras.

Watch Matt from Savannah, GA Comments

Matt has a set of speakers plugged into his TV and he gets some loud buzzing noises. If he unplugs them, the buzzing goes away. Leo says that's called a "ground loop," and it could be a loose wire that's causing it. An optical connection would solve it, but he'd need a receiver and speakers that support it. Leo says that it's likely an issue in his wall and only an electrician can fix that. But it sounds like the electrical wire isn't grounded.

Watch Chris from Miami, FL Comments

Chris says that iTunes 12 has caused the sidebar to disappear. Leo says it has, and it's likely to never return. Leo thought the sidebar was great, but Apple should really just start over and rebuild the app from scratch. That actually might happen since Apple bought Beats and plans to integrate it. If it does, it could be the end of iTunes as we know it. They've been taking bits and pieces out of it for years, and as such, it's become rather ghastly.

But Chris says that his connection to his device in iTunes "comes and goes." And the icons disappear. Leo says they disappear when they get unplugged. Chris says when he's connected to Wi-Fi, Apple says it should appear. He reinstalled, and it appeared for a few days. Leo suggests trying a new cable.

There are a few alternatives, but they're really not as good for organization and syncing. So Chris is kind of stuck. Leo likes to use Google Music because it backs up songs to the cloud like ITunes Match, as does Amazon. The chatroom suggests VLC, but it's kind of klunky. Vox will play back high res music. But nothing does everything iTunes does.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Stan from Colton, CA Comments

Stan is having trouble with Windows 8.1 on his Asus computer because it's locking up when he boots. Geek Squad can't fix it, either. He reinstalled Windows 8.0 and it works just fine. Leo says that there's probably something incompatible in the video card drivers for version 8.1.

Stan should go to the Asus website and get the latest video card drivers. He can also try booting up in safe mode with networking. If it appears, then it's definitely a video driver issue. To get into Safe Mode, he should restart the computer using the power button. While it's starting, hold down shift + F8. That will put him into the "Windows Recovery Environment." He can select 'troubleshoot' there, and select a different mode.

Here's an article from HowToGeek on how to do it - http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

Watch James from Newberry Park, CA Comments

James just bought a new computer and he's concerned that Microsoft Security Essentials won't be good enough. Leo says that Microsoft Security Essentials works just fine, but he will have to keep it updated and constantly patch Windows. If he's not patching Windows with updates, even Essentials won't be able to protect him completely. Other things he can do is:

  1. Stop using Windows as an administrator. Use it as a limited user instead. Add an account as an administrator and then demote your existing account to limited user. This will stop over 90% of all the exploits out there.
  2. Stop using Internet Explorer. Go with Google Chrome. It's free and far more secure.
  3. Don't click on links in email.
  4. Only get software from original vendors.
  5. Keep antivirus software up to date.
  6. Don't use Java
  7. Use a password vault like LastPass
  8. Turn on second factor authentication

No antivirus is perfect. The real factor is what he does online and that he keeps his system up to date. Also, he should make sure he gets rid of the old antivirus before he runs the new one.

Watch Nan from Los Angeles, CA Comments

Nan has a Droid Incredible but she's looking to change to a Windows phone. She's worried about apps not being available. Leo says that Microsoft has done a great job with Windows Phone 8, and the hardware is great with the Nokia Lumia (it has a great camera). But the issue is that Microsoft is late to the app game and developers have been slow coming to the Windows platform, especially Google.

Back to Android, the Motorola Moto X is really good, but the battery life can be a challenge if she's a heavy user. The Motorola Droid Turbo has a much larger battery.