Jan is having trouble with her Time Warner Roadrunner email account. It won't load. Leo says that it could be an incorrect credentials when she set up the email account, so she should double check the username and password. There's also been a message saying that Time Warner is upgrading their platform and it may cause login issues. Leo says that's annoying, and just plain bad luck. They're probably just moving servers and if Jan gives it a few days, it should work again.
The Chatroom says that Time Warner has been having email problems since June! One chatter suggests setting up a Gmail account, then go into the settings and have Gmail go get her Time Warner email. If that works, then she can use Google and move away from Time Warner.