"The Old Geek in the Bronx" has an issue with a computer repair that the Geek Squad did, where they password protected the hard drive preventing access to the system. The Geek Squad denies they did it! Leo says that searching for "cracking a locked hard drive" on Google, he can find some solutions. Dell says they can unlock a hard drive if he would ship it to them. Hard drive passwords are very secure and difficult to break. And he'll probably have to buy gold support from Dell to do it, but he can.
The chatroom says there's a way to bypass the hard drive lock here: http://hackaday.com/2013/11/29/bypassing-seagate-ata-security-lock/. But Leo is doubtful. He should probably call Dell.