Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Lou from Rancho Cucamonga, CA Comments

Lou is looking to get an Android phone, but he's concerned that it won't have the same apps as the iPhone. Leo says most apps are developed for both these days and Leo says that Lou should get his apps from the Google Play Store.

Will the transition from iPhone to Android be difficult? Leo says no, not at all. Most apps are identical in their experience.

Watch Paula from Temecula, CA Comments

Paula wants to know the best place to buy a gaming computer for her son who does gaming videos on YouTube and Twitch. Leo says that kids get real serious with their computers and having the best computer she can afford will give him the tools he needs. But gaming computers aren't cheap. All PCs can game, but gaming computers use higher end components that can really give her sticker shock. They require a dedicated GPU.

Leo advises going to Alienware. They're a bit more high priced, but they do gaming computers right. Leo suggests going with a desktop, not a laptop. Doghouse is another option.

What is IBuyPower? Leo says that he likes IBuyPower. They have good gaming systems with NVidia GTX GPUs, and she should get at least an i5 with 8GB of RAM. A larger display is good too.

Watch Stan from Carlsbad, CA Comments

Stan is having problems with the browser on his computer. It keeps crashing. Leo says that Stan should reset his browser. It's always a good idea to do that every so often to clear out everything. He'll lose his browsing history and stored passwords, but it will make it healthier. He can also clear the browsing data and remove tool bars.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Laxman from Arizona Comments

Laxman uses Windows 7 as a limited user, but he can't remember his administrator password. How can he recover it? Leo says Lophtcrack was a utility that hackers use to crack the administrator password. But Symantec bought it and killed it.

There's also a utility by, where he can download a LiveCD.ISO, burn it to a CD and then boot his computer. The utilty will remove the password and let him reset it.

Watch Frank from Los Angeles, CA Comments

Frank gets a popup Windows update request and he doesn't know if he can trust it. Leo says that Frank is right to ask that question. He'll want to be careful, say "no," and then go to Windows Update and search for them there. It's always a good idea to reject anything that's pushed onto him online.

Watch Greg from Laguna Hills, CA Comments

Greg's PC got attacked by Crypto Locker, malware that encrypts user data and holds it for a ransom of $500. They require Bitcoin and they do that because it's not traceable. Greg decided to not pay the ransom, formatted his hard drive and now he's going to recover his data from Carbonite. But it didn't backup everything.

Leo says Greg can set Carbonite to backup everything on his computer if he sets it that way. And they do versioning. Their support is very understanding and helpful as well. He's doing the restore and he says it's taking days to accomplish. Leo says that's true and Leo says to ask Carbonite to ship him a hard drive because time is a factor.

(Disclaimer: Carbonite is a sponsor)

Watch Kimberly from Maui, Hawaii Comments

Kim says her Adobe Flash plugin keeps crashing. She's removed it and reinstalled it, but it just keeps crashing no matter what she does. Leo says that Flash is a nightmare and it's one of the reasons why Apple withdrew support from it. It's being dumped by other companies as well. Even Adobe has decided to abandon it. Unfortunately, it's still necessary online.

Leo recommends using Google Chrome. Flash is updated internally by Google and so she won't have that issue. She'll also need to keep her browser updated. Kimberly says her security software won't let her because it could stop working. Leo says that sometimes antivirus gets in the way. So Leo advises going with Microsoft's Security Essentials. She can always turn off her antivirus, update the browser and then turn it back on, though. But Leo says to just use Chrome. It's better and she can browse securely.

Kimberly says she also uses a browser called IxQuick. She says she used it because she heard it doesn't track her web usage. She thinks that Google uses her information to send her junk mail. Leo says that's not the case. They simply use the information to customize the banner ads they display on Google sites and sites that use Google AdSense. She doesn't use Gmail, and Leo recommends using it. She can even use it on her own domain. And using Google's Dashboard at, she can choose what gets tracked, and see the information Google has.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Daniel from Glendora, CA Comments

Daniel wants to know how "Hey Siri" in iOS 8 can affect battery life. Leo says it always listens, so it's going to affect battery life, which is why it only works when the phone is plugged in. The good news is, he can turn it off. But it doesn't listen how he thinks it does -- it's comparing wave forms and if the wave form matches the wave form of "hey siri," then it wakes up. So it's not really eavesdropping on him, per se.

Watch Steve from Glendora, CA Comments

Steve was gifted an iPhone 4 and the carrier is verizon, while his carrier is T-Mobile. Leo says Steve can't use it because the iPhone 4 is a CDMA phone while T-Mobile uses GSM. So it's essentially apples and oranges. It's just not compatible. The new iPhones though are "world phones" and can use various SIMs. Leo says that's where it's going, especially for Verizon because they were ordered by a judge to stop locking their phones to a carrier.

Watch Jeff from Canoga Park, CA Comments

Jeff's Mac got stolen and he used Find My Mac to get it back. Meanwhile he used the remote wipe to wipe it. How can he get his data back? Leo says that Apple did a great thing with a system lock and remote wipe. But how does he get his system lock pin code? Leo says Jeff needs to call AppleCare and he'll probably have to bring it into an Apple Store to fix.

Watch Bob from San Diego, CA Comments

Bob wants to back up everything on his computer all at once. Does Acronis True Image do that? If not, what can? Leo says backup is a complex issue with different needs for different users. Restoring can be critical, especially in business. Acronis True Image is a very good solution, as is and Drive Image. CloneZilla is one for Linux.

On the Mac there's SuperDuper, which is cool because it's a bootable image. So there's a lot of ways to do this. Can the image be put on another computer? Leo says not always. Windows is highly customized for specific hardware and their anti-piracy utilty Windows Genuine Advantage will pick up on the difference in hardware and disable Windows. That's where a backup comes in handy. He should have both. Carbonite offers an imaging utility and backups for business in a turnkey solution.

(Disclaimer: Carbonite is a sponsor)

Watch Max from West LA, CA Comments

Max has an email account that has 23,000 unread emails! How can he get rid of all the email? Leo says the easy thing is to cancel the Yahoo account if he doesn't need it anymore. That will kill the email. Save for that, he can just click "Select All" and then "Delete." Another option is to just never go back to that account again, and he won't see it.