Previous episode

Episode 1111 August 23, 2014

Next episode

Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Joe from Orlando, FL Comments

Joe wants to build a rig that will allow him to surf the net while he walks along on a treadmill. Should he use Virtual Reality goggles like the Oculus Rift? Leo says no, he'll throw up. Leo says that having a TV set up on the treadmill is a great idea. He could create a stand to put the iPad on.

A big trend right now is a treadmill desk, where you raise the desk up and put it around the treadmill. The key is to have the treadmill at a very slow pace and walk the whole time. Lifespan makes a great one.

Watch Judy from Placentia, CA Comments

Judy called last week about what to get for her first smart phone, and she decided on the iPhone. Leo says that's a good first choice, but Judy should wait until next month since the new models will be announced.

Now she has to decide how much data she wants for her plan. Leo says to start with the basic 2GB a month. If she goes over that amount, it'll only cost $10 for an additional 1GB. She should be aware that many places have Wi-Fi, though. She can set her phone to only download things when she's on Wi-Fi. If she can get it down to 1GB, then she can always step down to that. But Leo says that 1GB a month is too little for most people.

Leo suggests that Judy immediately go online to the Apple Store and pre-order once it's been announced, as there's a shortage of inventory expected. The 16GB or 32GB model will be large enough.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Bill from California Comments

Bill is an actor who's best known for his impersonation of Caesar from the Planet of the Apes. He's launched a YouTube channel, has gotten into the Maker Movement, and was hoping Leo would do a netcast on it. Leo says he'd like to, but hasn't gotten around to it.

Check out

Watch Neil from Hermosa Beach, CA Comments

Dennis has a computer that crashes whenever he watches videos. Leo says to check for the latest video drivers. Leo also recommends using Google Chrome because it gets updated to the latest Flash drivers automatically. Dennis could also try closing tabs to reduce the memory footprint. He should also make sure that hardware acceleration is turned off. That can often fix the problem.

Watch Karen from Charlottesville, VA Comments

Karen has a MacBook which she runs Windows on, but she then deleted the OS X partition to run it solely on Windows. Leo says it's a legitimate use for a Mac if she prefers Windows because it's essentially a high end Windows PC, at least according to Walt Mossberg. Leo says that there is a Windows version of startup tools for Apple that she can get, which will boot up straight into Windows.

Watch Karen from Charlottesville, VA Comments

Karen wants to know how much data she uses on Comcast because she's thinking of switching to cellular data only. Karen can log into her Comcast account online and it should tell her how much data she uses.

Can she move to cellular and dump her internet subscription? Leo says that it depends. She probably could, but live streaming is what really eats up bandwidth. If she's listening to an audio stream 8 hours a day, it can really add up. It's a lot more data if it's video streaming. If all she's listening to is audio, she should be fine though. It would depend on how much data she buys and what quality the audio is.

Watch Dennis from Thousand Oaks, CA Comments

Dennis has an older Windows XP machine with two drives - one for programs, one for data. Lately, Malware Bytes has been finding "suspicious files." Could they be malware? He quarantined the files and now he can't access his data. When he unquarantined them, they were deleted. Leo says it could be a false positive.

Malware Bytes is not an anti virus utility. Once he quarantines something, he can't use it again. Going to system restore really isn't reliable since malware will delete the restore points. Leo advises pulling the drive out of the computer and have an expert get the data off it. Or he could get a USB interface for it and then plug it back in via USB to get the data off. It's so bad that Dennis really needs to start over. While he's at it, he should rebuild the machine and upgrade it.

Watch Marie from Irvine, CA Comments

Marie had someone set up her router, and she needs to get the Wi-Fi password to set up a new printer. Leo recommends taping a piece of paper with the Wi-Fi password to the router next time so she won't forget or lose it. She can reset the router by powering the router down or unplugging it, then pressing and holding the little reset button for about 10 seconds, then when she starts it back up she can configure the router. But this would require her to set up a new password and reset all of the devices connected to it.

Since Marie has a Mac, she can actually look for the Wi-Fi password in the "Keychain" app. It has all of her passwords, including her Wi-Fi access point. She should open Keychain Access from the Utilities folder. Then she should search for the word "Airport" and she'll find a list of Airport network passwords. She'll scroll down that list and find the name of the router that she's using. If she didn't know the name of the router, she'll be able to look in the menu bar what Wi-Fi network she's connected to.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Bruce from Bethlehem, PA Comments

Bruce has an 80GB iPod classic. The iPod died and he's pulled the drive out of it and put it in a drive adapter for minidrives. He plugged it into his USB port to try and get the music off it. Leo says that if he can see the drive, he should be able to get to it. But Bruce says that while it's in the drive manager, it says "no volume found."

Leo says that it would've been easier to leave it in the iPod. But if it didn't work, it's likely that the drive is the culprit. He should try using the same computer that iTunes was on. So if it's an iPod that was connected to a Windows PC, then it's formatted for FAT32. He should try right-clicking on the drive, go to Properties, and then select "Show Hidden Files." The folders will be numeric. If he can't see the drive, it's likely dead. If Windows sees the hardware in the File Manager, that only means it sees the interface. If it won't mount when he tries to navigate to it, then the drive may be dead.

Watch Bob from Apple Valley, CA Comments

Bob has been seeing that the Microsoft scam is targeting seniors. Seniors are getting calls from "tech support" at Microsoft saying they're infected. Bob says that he tells all his clients that it's a scam, but they find it's very authoritative. Leo says that's why seniors are much better off with tablets instead of computers. Leo says that he believes the same technicians that actually handle tech support overseas are moonlighting making these calls.

The reason the scam works is that they use the Microsoft Event Viewer which shows normal failed events and the bad guy focuses on them. Then they get access to the person's computer remotely and ask for a credit card to fix it. Once they get this, they have money, a credit card number, and can install malware, all with the blessings of the user. Leo also advises transitioning users to Chromebooks if they need more than a tablet.

Watch Mike from Tustin, CA Comments

Mike is looking for a car video unit that he can install. He's building a small fleet of rental cars and wants to include them as a feature. Leo says there's a lot of places to buy Chinese consumer electronics, like eBay, and they're cheap. But the quality varies considerably and he'll have little recourse if they go bad.

Leo advises buying one and check out the results. If it pays off, then he can maybe get several more. But the quality isn't all that great and standards are often ignored. One place he can check is It's a clearing house for small manufacturers and they will at least stand behind what they represent.