Why can't I install Google Chrome?

Episode 1107 (41:11)

Tony from Buffalo, NY

Tony's mom has a Windows 8.1 desktop and Skype. Tony says that Google Chrome is acting up, crashing. So he uninstalled. Now he can't reinstall it. Leo says that it sounds like the hard drive may be failing. Or, the file permissions of the Chrome folder got corrupted and as such, he now doesn't have permissions to install over them. Leo advises completely reinstalling Windows. Especially since the computer was bought used. So grab the recovery discs or access the Windows installer and make the recovery disks, then run them to recover everything as it was the day it was first bought.

Another option is to REFRESH it, instead of reinstalling Windows. That will enable it to go through and fix any errors it finds. The Chatroom says the user can do this -

First try https://support.google.com/chrome/answer/126299 Second, Open registry editor by typing regedit in run command 2. Now navigate to HKEY_LOCAL_MACHINE\SOFTWARE \Google\Update\Clients\ on left pane, right click on key {430FD4D0-B729-4F61-AA34-91526481799D}’ and select Delete button. Update: on 64-bit Windows, registry key you need to delete is 3. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Update. right click on key {430FD4D0-

But Leo says that's not a wise thing to do because if you fool around the with registry editor, you can easily make things worse. This is why low performance users are better off with iPads then desktop computers.