Annette bought a Dell Desktop PC running Windows 7. She's got it setup to run automatic updates, but now it's failing to complete an update. Leo says that once it fails at an update, she'll keep getting a message about it until it successfully applies it.
Here's a page at microsoft.com on how to fix update Issues. Leo says to try removing the update and then use the manual version of the update to install it. It's a bit tricky, but it can be done. She may also need to boot to the Windows Install Disk and select "Repair."