Why won't Windows load on my laptop?

Episode 1101 (1:49:16)

Jim from Corona, CA

Jim can't get Windows to start on his used laptop that he just bought. Leo suggests trying safe mode with networking to see if it'll start. He should hold down shift as he powers down and turns it on. Then choose "Safe Mode with Networking." If it starts up, then it's a bad video driver. If not, then he has a damaged windows install from the hard drive and he'll need to format the drive and reinstall Windows.