How can I get my phone to stop rebooting?

Episode 1101 (1:57:41)

Christine from New Jersey
HTC One

Christine has an HTC One and now it's just rebooting. Leo says it can happen with any phone. It generally means something with the phone's data storage. It's called a "boot loop." She can go into recovery mode and start over, but that may not work. She could also try and root it with different firmware or a third party recovery tool. Clockwork Mod works well. Leo says she should first try going to her local store and get the expert to try and clear it.