Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Ryan from Cincinnati, OH Comments

Ryan is using Windows 8 and is not so sure about it. Should he go back to Windows 7 or earlier? Leo says not to go back further than Windows 7. When all is said and done, even with improvements, Windows 8 has been a flop. They do have a better file copy and built in windows antivirus, and there have been other under the hood improvements. But the interface has been a collosal failure. Leo says it's really two operating systems mushed together -- a touch screen interface and the traditional desktop of Windows 7. It really doesn't know what it wants to be, and that's caused confusion.

Ryan says he likes the UI, but he sees how it makes Windows look like a tablet. Leo says he can use Start8 from StarDock to make Windows 8 look more like Windows 7. Classic Shell is another option.

Watch Alex from Long Beach, CA Comments

Alex is looking to get a Google Chromebook but people are trying to convince him to get a Windows laptop instead. Leo says that the fundamental difference between a Chromebook and a Windows laptop is that there's very little storage on a Chromebook -- everything is meant to be accessed from the cloud. The entire Chromebook is basically like using only the Google Chrome web browser on a Windows computer.

If he buys the Chromebook through T-Mobile, he'll get 200MB of Internet free forever. Leo says that he can't get a good Windows machine for the price of a Chromebook, and it's more secure. If something is wrong, he can "power wash", which will restore everything to factory settings so he can start over. If all he's going to do is browse the web, use Google Docs, and stream video, the Chromebook would be a good choice. There's a lot of extensions to make the Chromebook even more functional. Including streaming from Google Music.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Don from Cranston, RI Comments

Don bought a Vizio E Series TV, but some of the content doesn't look very good, even after calibrating it. Leo says the E Series is Vizio's "economy" model. He's watching TV over FiOS, and everything looks washed out and hazy. Don wonders if it's because this is a 60Hz TV, as opposed to the M Series which is capable of 120Hz. Leo says that won't improve anything. All television is 60Hz, but 120 and 240 hz TVs will interpolate the signal to compensate for it, which can make it look plastic-like.

It's important to change the set from showroom mode to movie mode, which darkens and de-saturates the colors. But if there's still a problem with the look of the TV, Leo says it may just have something wrong with it. Leo advises returning it and telling them the backlight is messed up and that he wants a replacement.

Watch Mark from Los Angeles, CA Comments

Mark noticed that he got an update for Internet Explorer on Windows XP, but didn't think there was supposed to be anymore updates from Microsoft for Windows XP. Leo says that Microsoft did break its word, and they did release an update in May for Internet Explorer. It could simply be that the update didn't get applied, and it's still trying to run the update. It also could be that a hacker is posing as Microsoft to infect his system.

Mark should make sure that the update isn't coming from the browser. Mark says the update is "Malicious Software Removal Tool." Those are Microsoft's virus definitions, and Microsoft will be continuing to update those through July 14, 2015. Leo still advises using caution whenever seeing that there's an update required.

To be safe, Mark could not accept the update, and instead run MRT. He can do this by clicking Start > Run > typing "MRT" and hitting enter. He should look to see if there's an update from there.

Mark should also make sure he's running Windows XP as a limited user instead of administrator. That way, the malware won't have the ability to install itself. He should avoid using Internet Explorer as his browser. Chrome and Firefox are both kept up to date, and are reliable. He shouldn't install software from unknown sources, or be fooled by unknown sources pretending to be a known source.

Watch Sandy from Long Beach, CA Comments

Sandy's Samsung Galaxy S3 isn't holding a charge anymore. Can she just replace the battery or does she have to buy a new phone? Leo says she can definitely just replace the battery. All she needs to do is open up the back of the phone and pull out the battery. She can buy a new battery to replace it.

Leo also says if Sandy hates all the extra stuff on the phone, she can buy the Google edition of the S4 for $650. She'll have to buy it off contract at full cost, though. She should probably get the S5 if she's going to get a new phone. If she does, she should get the larger 32GB version because it has so much junk on it, she won't have much extra space. Of course, no matter what she gets, she can always root it.

Watch Taquia from London, England Comments

Taquia wants to know if he should use a password vault like LastPass for his Mac and Android phone. He wants one that he can link between both easily. Leo says it's a very good security measure, and he uses LastPass. Other options include 1Password, KeePass and DashLane.

Leo prefers LastPass because it's free and cross platform. He can use it from a variety of operating systems and it also does autofill. Even security expert Steve Gibson has given it a thumbs up.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Michael from Huntington Beach, CA Comments

Michael is trying to decide between a Samsung phone and the iPhone, and wants to know what phone will let him talk on the phone and use the internet at the same time. Leo says that's a network feature and not so much a phone feature. Currently, it's only available on AT&T and T-Mobile. But Verizon and Sprint are moving towards LTE and then he'd be able to. The chat room says that this is possible on some Android phones, if the network has turned on the capability.

He's been holding off because the iPhone has such a small screen and he has issues with the keyboard. Leo says that new keyboards are coming to the iPhone this Fall and we have reliable intel that it will have at least a 4.7" screen. Some rumors say there may also be a larger 5.5" screen as well. Since Michael uses software from iOS for his job, he really only has one choice.

Leo advises going to the Verizon store and trying out phones there. He can even use it for a few weeks if he needs to. If he doesn't go with the iPhone, the HTC One M8 is a great phone. The LG G3 looks like a solid option as well. Most apps have migrated to Android, so the apps he needs may already be in the Google Play store. What about the Samsung line? Leo's not a fan because they're not really the best in class and Samsung fills up their phones with a ton of junky software he just doesn't need. Leo suggests waiting until September to see what Apple is going to do.

Watch Wesley from Alexandria, LA Comments

Wesley has a friend who's phone is fairly new, and it drops to 30% really quickly and shuts down. Leo says that's not right. If it's still under warranty, he should take it back. That isn't the sign of a bad battery. Batteries either work or don't work. What uses the battery most is a screen. So an app really wouldn't kill it so suddenly.

Watch Gary from Camarillo, CA Comments

Gary backed up some data and the deleted the original. But now Carbonite has deleted them as well. Leo says it's not a smart thing to delete his original because that makes the backup the only copy! He needs to have at least two or three copies of a file for it to be properly backed up. With Carbonite's versioning software, if it sees he's deleted an original, after 30 days it'll just delete it assuming he didn't want it anymore. Always have at least 3 copies, from two formats, one off site. That's the best way to do it.

Watch Deborah from Silverlake, CA Comments

Deborah wants to know how she can backup her messages from the iPhone so she can free up her memory. Leo says if she just wants a copy of the data, she can extract it to her computer, but she can't really respond from that. Here are some applications that can save her text messages to her computer:

Leo says that PhoneView is likely the best. She can download it for free and test it out. Evernote has a utility called MYSMS that she could also try.

Watch Ellis from Marina Del Rey, CA Comments

Ellis wants to know if there are air rights established over buildings and residencies? Leo says that only if he is using drones for commercial purposes. He can only use it for private and personal use. Air rights? That's a lawyer question. Air rights do extend up, but the FAA regulates it. So the FAA is probably the best place to ask. The FAA is being very hard against commercial use of drones because of the explosion of drone usage.

Watch John from New Jersey Comments

John wants to know if there's a cross platform alternative to TrueCrypt since development of it ended. Leo says that BitLocker is Microsoft's file vault, and Apple's is called FileVault. Both work great, but they aren't cross platform. Leo says that TrueCrypt is still around, but that the writer of it allegedly took to the Internet and said it wasn't safe anymore. It's been audited and so far seems to still be legit. So who knows? Leo doesn't know of any open source options anymore. BitLocker is a good alternative.

Here's an article about the demise of TrueCrypt and it offers some suggestions. AlternativeTO also has some suggestions.