Alan is running Windows in Parallels and now his Windows Media player no longer works. Leo says that it's time to get rid of Media Player. Microsoft doesn't even support it anymore. Leo recommends Media Monkey. It's free. There's also VLC Media player and WinAmp.
Alan says Quicktime also isn't working. Leo says that they may be related. He should try uninstalling it and reinstalling it. Alan says he can't seem to get System Restore in Windows to work either. Leo says instead of doing that, because he's running Windows virtually, he can just take a snapshot with Parallels and restore that snapshot if Windows gets problematic.