Why can't my phone work with my Bluetooth headset?

Episode 1089 (1:52:02)

John from Los Angeles, CA

John is having trouble using Bluetooth with his phone. He has connection problems in both of his Bluetooth headsets. Leo says that if both headsets are having the problem, then that points to the phone being the culprit. Since it's an old "feature phone," it's likely that would be a limitation of the phone itself.