Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Todd from Sacramento, CA Comments

Todd has always backed up his documents to a flash drive, but since it has failed, he's starting think there has to be a smarter way to do it. He was thinking of putting them on Google Docs. Leo says it's a good solution that's free, but it can be limited. Leo likes Microsoft's Office 365 since it's cloud based, yet documents can still be stored locally.

Leo says that the File Transporter is a personal solution that offers a personal cloud that gives him access to all of his data anywhere. There's also DropBox, which does the same. Both of these will keep his files synced.

The negative to syncing local files to the cloud is that it's easy to end up with duplicate files. These file syncing systems don't know which file is the authoritative one, and will just create another copy of it. Office 365 is $8 a month, which is very affordable. It also has a web based version that allows him to install up to five computers and edit them on anything from a desktop to an iPad. Very polished, and great for Todd who is using Office for his work.

Watch Andre from Newhall, CA Comments

Andre has a podcast based on DragonBall Z, but his podcast doesn't appear in the first few pages of the Google search results. Leo says that's because Andre's podcast is so new with only two episodes, and doesn't have the page rankings yet. That takes time and effort to get others to link to it. Andre will get ranked higher as higher ranked sites link to him. Andre shouldn't make inorganic links or artificial links, though. Google hates that and are very sensitive to people trying to game the system. He just has to spend the time and effort to contribute to the community and get the word out.

Leo recommends hanging out in the communities, get on social media, and make sure he uses "DragonBall Z Podcast" in his website's title. He should make sure that Google is indexing his site correctly, and use the webmaster tools. has lots of information on how to better position his site. But don't fall for the "Search Engine Optimization" stuff. Anything they do, Andre can do, and they may be shady and cause Google to delist him.

Andre's podcast site is located at

Watch Dan from Northridge, FL Comments

Dan recently began using Google Chrome, and when he tries to use some extensions, he gets a warning box that says it can access his data on all websites along with browsing activity. Leo says this is true of any browser anyway, and is probably a little overzealous. Leo says his browser and internet service provider knows everything he does. This means that if he installs an extension, it will also know everything. It's important to only get browser extensions from the browser's extension store. He should only get them from well known and credible companies.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Frank from Albany, NY Comments

Frank says his Windows 7 computer display keeps resetting itself and he has a message saying that the Vista driver isn't working. Leo says it sounds like the driver is crashing. Microsoft certifies drivers that work best in Windows and that's the one he really wants. Motherboard drivers often have video card drivers as well.

Frank should go to his laptop's manufacturer and update all of his drivers. He should make sure to get the proper drivers for Windows 7. That should solve it. He should always get his drivers from the hardware manufacturer. There may be several different drivers too, so he can try each one until it works.

Watch Ray from Greenboro, NC Comments

Ray's iPhone 4S is starting to fail, so he may not be able to make it until this Fall when Apple announces the new iPhone. Leo says ideally, he'd want to wait as long as he can now that we're only months away.

Ray wishes that Apple would provide a message for the iPhone which would tell everyone when he's driving. Leo says he believes that's coming and parents want it for their teen drivers. Leo says that should be coming in iOS 8. Android does that, and iOS should too.

Watch Bill from Los Angeles, CA Comments

Bill wants to know about the Oculus Rift. Leo says that it's a virtual reality tool that Facebook just bought for over $3 Billion. Leo has one. It is basically designed to immerse people into a more realistic gaming experience. When Facebook bought it, many of those who backed it on Kickstarter were quite upset. Notch, the creator of Minecraft, cancelled the Occulus version just because of that. So Leo says the jury is out on whether it was a good thing for Oculus. But the creators made a lot of money.

Leo also isn't much of a fan because he'd get motion sickness. It'll be interesting to see what Facebook does with it.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Doug from Upton, CA Comments

Doug has an Outlook problem. He can't start it, open it, or access any of the data. Leo says that Outlook is a hassle because it puts all it's data into one big furball of a PST file. Often it can get corrupted, and then causes this kind of issue.

Doug could try to locate that PST file, back it up, move it out, and then hold down the ALT key and select "rebuild the index file." Microsoft has a tech note on how to do it.

Watch John from Los Angeles, CA Comments

John is having trouble using Bluetooth with his phone. He has connection problems in both of his Bluetooth headsets. Leo says that if both headsets are having the problem, then that points to the phone being the culprit. Since it's an old "feature phone," it's likely that would be a limitation of the phone itself.

Watch Jay from Providence, NC Comments

Jay has a Mac Mini and wants to know if he can run an app that can "break" his hard drive. Leo says that's an interesting thought. There isn't really a way to do this other than just by exercising the hard drive more. There's MacDrive Testing software that can do it. MicroMat makes an app called Tech Tool Pro.

But why not just buy a new hard drive? It's not hard to replace. He'd just need a putty knife to open it up. Let the hard drive fail and then replace it. Another option is that the hardware manufacturer has software that can diagnose it, and he could use SpinRite.

Watch Peter from Escondido, CA Comments

Peter is getting a popup on YouTube that is saying it has an expired certificate. Leo says that usually indicates an inaccurate date and time set in the computer. He should also update his browser. That will update the certificate authorities.

Another possibility is that the Heartbleed bug may have bit YouTube and they revoked all certificates as part of the fix. He'll have to flush his cache, reboot the computer and update his browser. He should do this anyway. There could also be a "man in the middle" attack going on with someone posing as YouTube. So he'll want to check that he's actually at But nine times out of ten, it's a clock error.

Watch Steve from San Diego, CA Comments

Steve has several eBooks with a PDB file extension and wants to know how he can transfer them. Leo says that Calibre can likely do it. It converts from one eBook format to another, and it's free. It may be an odd file, but it's certainly a good place to start.

Watch Susan from Chatsworth, CA Comments

Susan is having trouble getting her email in Windows. Leo says it may be an issue with Outlook Express. Microsoft stopped supporting it years ago and Susan is also still using XP. Leo hates to say get a new computer, but Microsoft doesn't support XP anymore. There are ways to use it, but Leo says not to ever use Internet Explorer on XP. Chances are it's an old version of IE, and that's an exploit waiting to happen. Leo suggests going to and try downloading Windows Live Mail. That's what Microsoft has replaced Outlook Express with.

Here are some steps to Susan can take to protect herself since Microsoft has stopped supporting XP:

1. Stop using XP as an administrator. Use it as a limited user instead. Add an account as an administrator and then demote your existing account to limited user. This will stop over 90% of all the exploits out there.
2. Stop using Internet Explorer. Go with Google Chrome. It's free and far more secure.
3. Don't click on links in email.
4. Only get your software from original vendors.
5. Keep your anti virus software up to date.
6. Stop using Java
7. Use a password vault like LastPass
8. Turn on second factor authentication

You do these things, you'll be fine moving forward.

If she bought a new computer what should she buy? Leo suggests a Chromebook for Susan because all she does is check email. Samsung and Acer make really nice ones, and since her needs are simple, they're the best way to go. They're very affordable, too.

What's the best ISP for her? Leo says that Verizon is good, especially if FIOS is available. But it's more expensive. DSL Extreme is affordable, but she'll have to ride on a phone line. She should call DSL Extreme and they'll let her know what carriers they support in her neighborhood. They'll also let her know if they can support Dry Loop service, which is DSL without phone service.

(Disclaimer: DSL Extreme is a sponsor)

Watch Tom from Yorba Linda, CA Comments

Tom is having issues getting into his Microsoft email and when he tries to reset the password, it won't help. Leo says it could be that Tom's email has been hacked and the user has taken over the email account. Leo says Tom will have to call Microsoft and have them walk him through regaining access to his mailbox. This is why second factor authentication is vital.