Michael tried burning CDs, but he can't see the track names that he gives it when he tries loading that CD on a different computer. Leo says that's because the CDs don't include that information. It should be remembered in iTunes, but the physical media itself wouldn't have that data. It's normal and not part of the spec. If he sees it, that's because the device has identified it and downloaded the listings from the internet. Leo recommends uninstalling all burning software, iTunes, and Quicktime. Then he should install Quicktime first, then iTunes. That should clean up iTunes.