Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Robert from Los Angeles, CA Comments

Dave's wife has a Microsoft Surface Pro and he's concerned that she isn't protected from hackers online. Leo says that Windows 8 has Microsoft Defender built in and the key is to keep it up to date. They will want to update the OS completely as well. If that doesn't solve the issue, then it would be a good idea to do a complete restore.

Dave is also having issues with his iPad. It's running really slow. Leo recommends backing it up to iTunes and then doing a complete restore, wiping it in the process. That will restore it to the factory settings. The chat room also says that if that doesn't solve the issue, then doing what's called a DFU restore will solve it.

Watch Andrew from Orange County, CA Comments

Andrew bought a Nexus 7 Android tablet for his birthday and he's running into issues with SMS text messaging. Leo says that SMS is the short message service between wireless telephones. So it wouldn't work. But he can use apps like What's App to do it. He may run into issues because he won't be able to universally text to phones with it. The chatroom says he could get Skype, which works great on the Nexus 7, and he can buy the ability to text through Skype. That's a good option, as is Google Voice. Even Google hangouts would work. TalkaTone is another.

Andrew also says that some apps on his Galaxy S3 won't work on the Nexus 7. Leo says that unless they're written to be universal, he'll need to look for a tablet version of the app. If the app he's using is Samsung specific, which would be the case with the S3, then it wouldn't work on the Nexus 7 at all.

Watch Bill from Eastvale, CA Comments

Bill has a new LG Optimus Android phone and even though he was promised downloads 7 times faster, he can't do anything because it buffers forever. Leo says that there are bandwidth issues, clearly, and that could largely be do to T-Mobile's coverage not being very good in his area. Leo recommends downloading a speed test app like OKLA. That will tell Bill what kind of speeds he's getting.

Bandwidth comes from each individual cell tower and if more people are using that particular tower, then it gets congested and he'll end up with slow speeds regardless of the signal strength. It may also be that the company throttles after using a certain amount of data in their so-called "unlimited" data plan. If he's having trouble on Wi-Fi as well, then it's clearly an issue with the phone itself. Leo advises taking the phone in and requesting a replacement. But back it up first because they may end up resetting the phone to make it work better.

Bill also is having issues with sending text messages. Leo says that's clearly a phone issue. Maybe the settings are all messed up.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch John from Canyon, CA Comments

John rips his CDs and puts them on his iPad to listen to. But his new iMac takes a lot longer to rip his CDs in iTunes than his old one. He even tried a third party ripper and it takes the same amount of time.

Leo says that's an odd development because the machines are much faster. Leo suggests looking at the bitrate that John is ripping to. Another issue is error correction. If that's enabled, that will really slow things down. Turning that off would speed things up. Leo also thinks that iTunes could be contributing to the problem, because as it's progressed, it's gotten worse.

John should check out this manual from for more possible causes, and how he could resolve this.

Watch Jan from Placerville, CA Comments

Jan upgraded his old netbooks with Ubuntu. But when he booted up, he ran into trouble. Leo says that most Linux installs have a boot CD mode and it's a good idea to try booting from that before installing it so he can see what works and what doesn't. Jan got his way through it and booted it up. Everything works fine. But when it turned it on the next day, he got nothing, just a command prompt. Leo says that it may be the install wasn't done at after all, and Jan just booted without the CD. So boot back to the DVD and run the installer.

Leo also says to remove everything from the disc drive and USB slots. If that's been done, then it sounds like the boot loader isn't running right.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Brian from New York, NY Comments

Brian had a good experience with his cable provider, which is a rare occurrence. He says that a local company in New York, RCN, actually puts Netflix on a cable channel for easier access.

Brian got a Panasonic camera that shoots 1080p at 60 fps, but he can't seem to get it to play back at 60 fps. Leo says that HDMI only plays back at up to 30fps. Is there a stand alone media player that can handle it? Leo says right now, there isn't a lot of choice out there for 1080p at 60p playback. One odd ball solution is his blu-ray player--he could put an SD card in its on board memory slot (if it has one).

The chatroom found the IncrediSonic Ultra Play IMP150 HD TV Digital Mini Media Player may do it. It says it can play any file from USB HDDs/Flashdrives/Memory Cards, and it costs $40.

Watch Michele from Rapid City, SD Comments

Michele accidentally clicked on an ad and now she keeps getting pop ups to download "Windows updater." Leo says that's malware and to avoid it. Leo also thinks that Michele hasn't gotten a virus just yet. But since she clicked on the ad, there may be a cookie there that keeps bringing it up. Leo advises running MalwareBytes, but she should only download it from There are bad versions out there that are designed to confuse people. Always download software from the original designer.

Microsoft also has software called AutoRuns, which will tell her what is starting up when she boots up her computer.

Watch Paul from Orange, CA Comments

Paul has limited vision and wants to know if there's a TV that's friendly to the blind. He wants to be able to Dim the screen because it's too bright to see details. Leo says to change it to Movie Mode in the settings and that will help. His TV is only 42", and Leo advises at least 55" for watching from 10' away.

Watch Sam from Valencia, CA Comments

Sam wants to know what's the best AntiVirus software. Leo says that ESET makes Nod32 and it's an excellent antivirus. But Leo says that Microsoft has an excellent one that's free - Microsoft Security Essentials. All the best antivirus software in the world won't protect him from himself and his behavior, though. Here's a few tips though to protect yourself -

1. Stop running as an administrator. Use it as a limited user instead. Add an account as an administrator and then demote your existing account to limited user. This will stop over 90% of all the exploits out there.
2. Stop using Internet Explorer. Go with Google Chrome. It's free and far more secure.
3. Don't click on links in email.
4. Only get your software from original vendors.
5. Keep your anti virus software up to date.
6. Stop using Java
7. Use a password vault like LastPass
8. Turn on second factor authentication

What's a good software for managing contacts for sales? Leo says everyone he knows uses ACT.

(Disclaimer: ESET is a sponsor)

Watch Danny from Pasadena, CA Comments

Danny has an unlocked Blackberry phone with simcard. What options does he have for carriers? Leo says he'll need a carrier that uses GSM phones. So the trick is to get the right size SIM card. Bring it into the store and then ask them to put in the right SIM. Leo also recommends checking out the PrePaid With Data WIki.