Dave's wife has a Microsoft Surface Pro and he's concerned that she isn't protected from hackers online. Leo says that Windows 8 has Microsoft Defender built in and the key is to keep it up to date. They will want to update the OS completely as well. If that doesn't solve the issue, then it would be a good idea to do a complete restore.
Dave is also having issues with his iPad. It's running really slow. Leo recommends backing it up to iTunes and then doing a complete restore, wiping it in the process. That will restore it to the factory settings. The chat room also says that if that doesn't solve the issue, then doing what's called a DFU restore will solve it.