Steve is considering the Ooma VOIP phone service, but he's concerned about net neutrality and how it will affect him. Leo says that's what's happening in Canada right now as the ISPs who also offer phone service, are buffering or flat out dropping Skype calls to frustrate that. It's very anti-competitive. What Leo suggests is that before Steve buy Ooma, that he should spend time using Skype so he can gauge how voice over IP works. There are some drawbacks.