Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Dennis from San Diego, CA Comments

Dennis got an old Windows XP Machine, but when he tried to update it, it got stuck on the black Windows XP screen and wouldn't shut down. Leo says that once the updates run, it should be OK to just turn it off. If it won't shut down on its own, after awhile it's ok to turn it off with the power button.

Watch Cheryl from Orange County, CA Comments

Cheryl got a new Dell Inspiron computer and upgraded to Windows 8.1. But she's discovered that there's corrupt files. Dell wants to charge her $300 to upgrade her coverage plan even though her warranty is still in force. Leo says since she bought an extended warranty through Office Depot, they should be responsible to fix it, not Dell. Leo says that Cheryl should make her own recovery discs, or she may have a hidden partition with the Windows 8 installer.

Cheryl needs to backup her data, then use the Windows 8 refresh command. "Swipe in" from the right edge of the screen to the "Charms menu," then choose "Settings," then "Change PC Settings." Or, with the Mouse, point to the upper righthand corner of the screen and then move down. Then Settings > Change PC settings. Then choose "Update and Recover." From there, Leo says to choose "Refresh PC without affecting your files." This will then run through the files and fix the corrupted files.

Since Cheryl paid for the support, she should have Office Depot fix it. Leo also believes that Cheryl has "too much computer" for her needs and she might want to just get an iPad or a Chromebook instead.

Watch Alan from Honolulu, HI Comments

Alan bought an 80" Sharp Aquos LCD TV, but he says it doesn't work very well. Every time he loads a movie, it takes forever to load. Leo says that while the TVs are so-called "smart TVs," the apps that they include aren't really that good. Leo advises buying a Roku box. Apps on a TV are really an after thought. Roku specializes in the apps they offer and they do a great job.

Another good choice is Apple TV, because they serve Netflix from their own data center, so there's no slow down. He could also try the Google Chromecast. It's great because it'll hand off the movie to his TV from his phone or tablet.

Leo says that the Roku 3 is best. It has a great feature that includes a headphone jack in the remote control so he can watch TV with headphones on. Leo prefers it. If he wants to save money though, the Chromecast is the best option for $35.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Sheryl from Lakewood, CA Comments

Sheryl has DSL with an external router, but it's overloaded by phones, laptops, and streaming via the Roku. All she wants is fast internet that works. Her cable company won't give her separate internet, they want her to bundle with cable TV. Leo says that she can buy better service, but the price will go up. And since the FCC has given the cable company and the phone company virtual monopolies, she's really limited by the options she has, which is DSL and cable. She can request "dry loop" DSL, but as Sheryl has found out, it's not super fast if she's farther than 1km from the central hub. So really, the only clear choice here is cable. If she has FIOS through Verizon, that would be the best bet.

Watch Lisa from Downey, CA Comments

Lisa is having trouble with her Windows update -- it keeps updating the same files. Leo says that sometimes Windows update fails or gets blocked and it can't get past the failed update. So the updates stack up. It could be that running as a limited user is preventing her from updating. Lisa should log into Windows as an Administrator and then run update. She can also run Microsoft's FixIt utility. She should also just run critical updates, not the optional ones.

Watch Alex from Los Angeles, CA Comments

Alex's son got his iPad stolen. Fortunately, he had the pin code password turned on, so it's likely it'll end up being wiped after 10 tries to unlock it. But that doesn't stop it from being restored and his data wiped. Hopefully, he also had Find my iPhone on it to wipe the iPad remotely and to see where it ended up. He could then pass on that information to the police, but it's important that he doesn't try to recover it himself. That can be dangerous. Chances are, the police won't be able to recover it, though. So he'll have to wipe it and chalk it up to a painful lesson.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Naomi from Denver, CO Comments

Naomi is looking to add a Wi-Fi security camera to her home. What does she need? Leo says that DropCam has worked for him, but Leo didn't realize how much bandwidth it has to handle. He ended up giving the DropCams their own router. She would only have to pay a subscription to DropCam if she wants to store the video. Leo says she can do it herself if she has old computers and web cams lying around. He also suggests capturing stills every so often, and not stream to video live.

Another option is Foscam, or Vuezone by Netgear. They only light up when being accessed online or when there is movement. PalmVid GoVisionDVR card has two cameras that route into a card that runs into a PC. It's $187, which is a great deal.

Watch Rusty from Los Angeles, CA Comments

Rusty makes video games and he's concerned with the FCC's new Net Neutrality rules. Leo says that the FCC is now taking public comments via email at Leo says that latency through buffering would kill video gaming, as players would be too frustrated with it. So a free and open internet would be vital for gaming. The big guys would be able to pay for unhindered access, but the individual developers won't be able to. Innovation doesn't work that way.

Watch David from Nova Scotia, CAN Comments

David is frustrated because after upgrading to Android 4.4 Kit Kat, the SD card is useless. Leo says it does break a lot of applications because it prevents apps from accessing the file browser, but it's the right thing to do from a security point of view. How can David root the phone in order to restore the capability?

Leo says that rooting is perfectly safe, and he can go to and look in the forums for step by step instructions on how to root his specific phone's model number. But he may need to have his Boot Loader unlocked in order to do it. Then he can run Clockwork Mod or Cyanogen mod. He should make sure not to take any short cuts. Follow the directions to the letter, other wise he may end up bricking his phone. It's not for the faint of heart, but it's not really that hard. He just has to be careful.

Watch David from Nova Scotia, Canada Comments

David wants a static IP. Leo says that if his provider won't give him a static IP unless he buys a business account, then he will have to find an ISP that will. DynDNS, or GoIP can help with updated databases. But even then, it's a challenge.

Watch Polly from Connecticut Comments

Polly would like to get a laptop that doesn't have a highly reflective screen. Leo says that touchscreen capability usually requires a shinier surface. The chatroom says that the Dell Latitude has a non-glare surface. She can also use a screen protector like the ones from Tech Armour, but Leo doesn't recommend them. Polly may have to give up touch capability in order to get a non-reflective screen. If she can find a Microsoft store, that would probably give her the best choices.