Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Stan from Irvine, CA Comments

Stan says that Yahoo's ads are popping up now in his email and he can't get rid of them unless he pays for Yahoo Pro. Is there any other way he can get rid of them? Leo says that Yahoo is a free service and the price he pays is in seeing ads. If he wants to pay for Yahoo Pro, then he won't see the ads. He could also do this with a toolbar called "AdBlock," but Leo feels it's unethical to avoid the ads if he's expecting the service for free.

Stan also uses Carbonite, but the backup is so slow, it takes days or even weeks to backup. Leo says that's due to the fact that Stan's download speeds are much faster than his upload speeds.

(Disclaimer: Carbonite is a sponsor)

Watch Esther from Santa Clarita, CA Comments

Esther would like to monitor her teenagers' activity online. Leo says that parents should have every tool they can, but one thing she can do is change her DNS settings to use OpenDNS.com. That's the "phone book" that routes web traffic to the appropriate addresses. OpenDNS has great parental filters and blocks, and a lot of schools and business use it.

Leo says that it's also possible to turn off the internet at night, either by unplugging the router or by scheduling it in the router's settings. The very best thing she can do is have that conversation with her kids about the Internet and what she expects of them. SafeKids.org has an Internet contract that will help lay out her expectations for their online behavior. Another thing she can do is give them a phone that allows her to track them wherever they are.

Watch Pete from San Antonio, CA Comments

Pete was having trouble with his Apple bluetooth keyboard waking itself up. It used up his 10 password attempts on his iPad, and has now locked him out. Unfortunately, the only choices he has is to erase the data, lock it, or just turn it off. If the data has been erased, he can restore it through iTunes via a backup.

The chatroom suggests this ad/article suggesting software called Aiseesoft Mac FoneLab. But with the passcode lock, the data is encrypted, so chances are he won't be able to get it back. Another thing he can do is turn on iCloud backup.

The Chatroom says that if he presses and holds the sleep button on the keyboard, it will shut down.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Marcos from Glendora, CA Comments

Marcos needs Leo's opinion of a Sony 65" 4K TV for $3995, which comes with the media player. Leo says that Sony has to give away the media player because there's no other 4K content out there at the moment, and that's the biggest issue. But does it cost more than it should for this? Leo says that even though the price is incredible for what he's getting, he doesn't think it's time to buy a 4K TV yet. There's no content out there, except what Sony will give him on that streaming media player. Sure, Netflix is going to be showing 4K later this year, but his bandwidth will be an issue and it'll be so heavily compressed, he likely won't see the benefit.

What about the HDMI cable for $75? Leo says that's ridiculous. He can go to MonoPrice.com and get the $2 cable. It'll do the exact same thing because bits are bits. The data either gets through or it doesn't. How about the service plan? Leo says that he never buys extended warranties or service plans. They either fail in the first year or they won't. So all he'll be doing is giving Sony or the big box store extra money. If he wants to spend extra money, get the TV calibrated in his home. That is worth the money, especially with 4K.

Watch Jose from New Orleans, LA Comments

Jose wants to know about keystroke loggers. He's concerned that his passwords would get recorded if he pasted them in. Leo says they probably wouldn't. They tend to focus on keyboard strokes. Leo says that keystroke loggers are only put on computers of specific people that are being targeted. They are too much work to be a mass virus attack. Just practice safe computing with these tips:

1. Stop using XP as an administrator. Use it as a limited user instead. Add an account as an administrator and then demote your existing account to limited user. This will stop over 90% of all the exploits out there.
2. Stop using Internet Explorer. Go with Google Chrome. It's free and far more secure.
3. Don't click on links in email.
4. Only get your software from original vendors.
5. Keep your anti virus software up to date.
6. Stop using Java.
7. Use a password vault like LastPass
8. Turn on second factor authentication

Watch Clayton from Fullerton, CA Comments

Clayton wants to know if OpenOffice is a good, free solution. Leo says it is, but he prefers LibreOffice. It's not as polished as Microsoft Office, but it gets updated more often than OpenOffice. Apple has a free office suite called iWork, so if he's on a Mac, that may be a better choice.

Watch Lawrence from Garden Grove, CA Comments

Lawrence wants to run Windows and OS X on his Mac. Leo says that there are two ways to do this: He can run Windows with BootCamp, or virtually within Mac OS X. Leo advises running BootCamp when he first starts up and partition about 10GB for Windows. BootCamp will give him an option of which OS to boot up into when he turns it on.

If he wants to run it virtually within Mac OS X, then Parallels, Virtual Box or VMWare Fusion are all good options. It'll show up as just another window on OS X. Leo says he runs both, because then he can decide how he wants to run Windows each time.

Is Kaspersky a good antivirus for it? Leo says viruses won't migrate to the Apple side, and if he's running Windows virtually, he can just just throw it out and start over easily. Can he get rid of Kaspersky? Leo says yes, he can just uninstall it. He should just make sure he makes a snapshot of his virtual setup so if he gets bit, he can start over.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Kimberly from Los Angeles, CA Comments

Kimberly got a modem and router from her internet service provider, but the Wi-Fi isn't reaching to her bedroom which is 100 feet away. Leo says that's quite a distance and it sounds like Kim is at the edge of her Wi-Fi range. She could get an extender, but Leo advises using one that is the same manufacturer as her Wi-Fi router. Another option is to use the cable box router as just a modem and then get her own router and repeater. Leo suggests Netgear.

As far as setting it up is concerned, Leo says it may be best to have a "geek guy" come out and do it. There are instructions online so she could do it herself, though. Here's how: https://www.verizon.com/Support/Residential/internet/highspeed/networking/setup/actiontec704wg/123754.htm

Watch Brian from Los Angeles, CA Comments

Brian's domain name expired and he can't access his website now. Leo says that if Brian paid someone to do his website and let them register it, chances are they own the website domain and not Brian. It's a very common practice. Sometimes, they can fall off the map leaving him unable to renew his domain.

Brian should find out what registry has the site, and there should be a process that will allow him to claim back the domain name. But Brian is on the clock. If he doesn't know what site registered the domain name, he can do a WHOIS search. There are a lot of companies that can do WHOIS searches, one of them is who.is. Then he can contact the registrar, and they have a process to claim it. If there's a GoDaddy ad on his page, it could be that GoDaddy did the registration.

Watch Steve from Canoga Park, CA Comments

Steve wants to know why it's so difficult to tune into an Internet radio station. There has to be a better way than just search and then hunt around. Why isn't there a search protocol that's common? Leo says that it only works like that if there's a central authority. But the Internet isn't like that. Googling a radio station isn't always the best because every station does it differently.

The best solution is iHeartRadio, by Clear Channel. That will list all stations that are part of the Clear Channel network. There's also TuneIn Radio. Both iHeartRadio and TuneIn have great apps for smartphones as well.

A hardware option is to get an Internet Radio like by Grace, which tend to look like basic clock radios. Leo really likes the Mondo Internet Radio by Grace. It uses a service called Reciva. He could also use Reciva online.

Watch Mike from Denver, CO Comments

Mike thinks that his AOL account got hacked. Leo says the first thing to do is change his password. But even with that, chances are the account may not have been hacked, but spoofed. Spammers can pick up his email address and can use that in the return box. They swap them out from time to time, and chances are Mike's account email is on a list that spammers buy. The only thing he can do is wait for the spammer to move on to another email address.