Lloyd got a redirect virus. Leo says these days there really isn't an easy way to get rid of a virus because not only is he infected by this virus, but there's usually other viruses that get invited as well. Once it's on the computer, it can be so deeply embedded that any attempt to remove it can disable the operating system. So at the end of the day, the only thing he can really do is back up his data, format the hard drive, and reinstall Windows from a known, good source. Then he should run all the available updates. He'll have to do the same thing with other apps like Adobe Reader, since viruses can often get in through out of date insecure software.
Leo recommends doing these things to protect himself going forward:
1. Run as a limited user. Create a new account and give it administrator access, then downgrade his own account to a limited or standard user. This will prevent any software from being installed without Administrator approval. This will prevent almost all attacks.
2. Stop using Internet Explorer and go with Chrome. Chrome is more secure, and it also uses the most recent version of Flash, so it's up to date and secure.
3. Don't click on links in email.
4. Only get software from the original vendors.
5. Keep antivirus software up to date.
6. Stop using Java.