Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Ron from Los Angeles, CA Comments

Ron is looking to get a Dell computer and he's on a budget. Leo says that Dell makes two levels of computers: consumer grade and professional grade. The pro computers are made with better components, high resolution touch screens, etc. Then there's the lower grade budget line, like the Dell Inspiron series. They start at $500 without a monitor. The i3 is usually included, but for only $50 more, he could bump it up to the i5. Ron will want to get at least 4GB of RAM as well. He should also get the biggest monitor he can afford. Ron could go for a smaller hard drive and spend that extra money on the monitor. That's the great thing about Dell, he can build just what he needs.

Watch Ron from Los Angeles, CA Comments

Leo says that Firefox has bookmark syncing, so he should check in his settings to enable that. He can also save them to a USB key and Firefox will import them. Leo also says he should be careful not to copy all of his settings from his old computer. There is a transfer wizard that he could use to copy everything from his old machine, but Leo doesn't generally recommend that. If he plans to keep the old system for awhile, he should just copy over what he needs as he needs it. It's a good idea to start over.

Watch Jeanette from Royal Oak, MI Comments

Jeanette's son's computer was hacked and she's concerned that her Mac computers will be infected if he connects it to her network. Leo says that she should go into the security system preferences and turn on the computer firewall. That will protect her individual computers inside her network. What about her iPad? Leo says that she doesn't really have to worry about the tablet getting infected. Nobody is writing viruses that can infect an iPad from a Windows PC.

Watch Robert from California Comments

Robert is a professional Japanese interpreter and his computer is divided between Japanese and English languages. He's learned that he shouldn't use the same version of Word with both languages. He says it corrupts the Japanese language in his laptop. Leo suggests using the language packs from Microsoft Word. Word can manage both. He suggests going back to Windows update to get the Japanese language packs. Then he should go into "regions and settings" and choose the Japanese keyboard settings.

A better option would be to get a Japanese version of Windows and run it virtually or dual boot it. That way he can sandbox both versions.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch RJ from Orange, CA Comments

RJ heard that ATMs run on XP, and he's concerned with Microsoft's end of life support of it in April. Leo says that there isn't any worry. XP can still be used safely if you're careful, and ATMs are using a protected network. They aren't visiting websites. So therefore, it's pretty much firewalled and protected. Individual users can do the same thing, too:

1. Stop using XP as an administrator. Use it as a limited user instead. Add an account as an administrator and then demote your existing account to limited user. This will stop over 90% of all the exploits out there.
2. Stop using Internet Explorer. Go with Google Chrome. It's free and far more secure.
3. Don't click on links in email.
4. Only get your software from original vendors.
5. Keep your anti virus software up to date.
6. Stop using Java.

Watch Hamit from Danbury, CT Comments

Hamit keeps seeing commercials about speeding up computers using a registry cleaner and a service. Leo says that first, he doesn't need to pay someone to speed up his computer. He can easily do it himself. The best way to speed it up is to back up his data, format the hard drive and then reinstall and update Windows. He can use a registry cleaner, but often they are way too aggressive and will mess up Windows drastically. So he should just make a point to do spring cleaning once a year, and he'll keep his computer in good shape.

Watch Chris from Miami, FL Comments

Chris upgraded to OS X Mavericks, and iTunes is now crashing a lot. Leo says that Mavericks is hit and miss. Leo recommends uninstalling and reinstalling iTunes and Quicktime. This will often solve it. If not, then Leo recommends backing up his data, then wiping the hard drive and reinstalling the OS.

Watch Trevor from Richmond, CA Comments

Trevor signed up for additional storage on Google Drive and wants to encrypt his data. Leo says that a lot of the value of Google drive is lost if he encrypts it. But many people are concerned with hackers and the NSA seeing everything. Leo says that encryption is a good way to give him peace of mind. TrueCrypt is a free program that allows him to scramble any file and then move it to Google Drive. It will be unreadable to everyone, as long as he uses a good strong password.

He also wants to use GMail and wants to know if second factor authentication is safe enough. Leo says it is. Gmail is already encrypted, and 2nd factor encryption adds another layer of security. Someone would need to have his phone, which is where the code gets sent, in order to get access to the account.

Watch Neil from Sulfur, OK Comments

Neil got the Motorola Moto X and he loves it. Leo says that from a functional point of view, it's a great phone. The voice controls are great. Neil says that the Google Now's capability of always listening freaks him out, though. Leo says that there's no worry about that. It's very passive. It's not sending what he's saying up to the server, that would be crazy. It just listens for him to say "OK Google Now." When it gets that, it knows to wake up. It does that by comparing the wave form of his voice stored on the phone itself.

Watch John from Irvine, CA Comments

John was using Microsoft's built in voice recognition to dictate in Word. He uses the Logitech G35 USB headset and it learned his voice fast. But it won't work at all with chat windows like Skype, or others. It just won't function at all. Leo says that some applications don't support it dictation. Leo suggests doing a test call on Skype to be sure he's getting a good connection. If he has a good connection and dictation still doesn't work in Skype chat, it may not be supported.

Leo also recommends going to through Google Chrome. It's a very accurate voice dictation plugin for Google. He can always cut and paste, too. Dragon Dictate works in Firefox, but not Explorer. So it could be a browser support issue.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Nate from Las Vegas, NV Comments

Nate has been having an issue with his computer for a few months using Internet Explorer. Leo says that Windows "Dynamic Linked Library" files (DLL) could have been infected, causing an error and since it's spreading, it's likely to be malware. It could also be that the hard drive is getting a bit flakey and the files are on a bad sector. Or the DLL itself is corrupted. Add-ons may have been installed as well, causing issues. He should remove all of his add-ons, and try resetting his browser. He should also boot into safe mode and see if he has the same problem there as well.

Watch Sy from Long Beach, CA Comments

Sy wants to install Ubuntu on an old Dell computer to replace XP. Leo says that Ubuntu is a very good OS, and a great option. But, it could be challenging for those who aren't very "geeky." It's worth it, though, if he is geeky. If he has older hardware, then XUbuntu may be a better option.

Watch Jethro from Carbondale, IL Comments

Jethro bought an old Apple G4 Cube and wants to turn it into a media server. Leo says that he can't run iTunes on it, but he could run Linux and get a program that runs an iTunes compatible media server. As long as the music he has doesn't have copy protection, he should have no problems at all. Any copy protected stuff can be replaced by signing up for iTunes Match, which is $25 a year, and he'd really only need to do it once.

He can just open iTunes, sort by "kind". Join iTunes Match, and let it replace the copy protected stuff. Then just delete everything it matched since it will be in the cloud.