Steve loves watching Netflix but he's not getting a consistent connection. Leo says that consistency is the key for Netflix streaming. Steve's provider may be artificially slowing down the service in order to make him want to buy their competing services. That's what Comcast did. He could try using a wired connection instead of than Wi-Fi. Steve can also try using AppleTV. The streaming is far better because Apple routes the streaming through their own data center. It really bites because Netflix already paid up to Comcast and now it looks like AT&T is expecting the same treatment.