Kathy watches Leo online through UStream and is frustrated because it buffers a lot. Leo says it's on UStream's end, and he can't do much about it. He also streams through BitGravity and Justin.TV, so she could try one of those. Also, choosing the lower resolution from BitGravity could help. Kathy should also look at her bandwidth online. If she only has 1.5 Mbps down, for instance, she will continue to have a rough time with streaming. It could also be a bad modem. She should ask for a new modem or buy her own. She could first try rebooting both the modem and router. Sometimes that clears everything out and fixes the issue.