Torri says that Outlook won't allow her to send out mass mailings anymore. Leo says that's a security feature to guard against Spam. He suggests a service like Constant Contact or Mail Chimp. They're commercial services that can bypass the restrictions by Outlook or her ISP, and will allow her to keep contact with her clientele. Mail Chimp is free for a certain number, and then they charge. Constant Contact is a paid service. Both are excellent.