Michele spent some time in the Microsoft Event viewer and she's seeing a lot of registry errors that she's worried about. Leo says that's perfectly normal. The event viewer is just a log of errors and it really doesn't mean anything. So she shouldn't fall for the scam that uses the event viewer to get her to buy something. If she wants to, she can clear it out.
Since Michele is having trouble installing updates and drivers, it may be that the drive itself is flakey. Leo advises trying a thorough format before installing Windows again. If she continues to have more problems, then she should replace the hard drive. It's cheap to do.
But if she's having trouble installing stuff, the hard drive may be getting flakey. Leo advises trying a thorough format before installing. That should refresh the hard drive. And if you continue to have problems, then replace the hard drive. It's cheap.