Gloria is an artist and uses her computer to order her supplies. She's been bit by malware called "Sweet Pacs." Leo says that Gloria inadvertently agreed to install the Sweet Pacs toolbar, which has basically taken over her browser. The chatroom says it's part of an ad site called "Conduit," which brags that they have 250 million users. Leo says most of them have been duped into installing the toolbar.
Leo says that Gloria can uninstall it by going into Programs and Features, then add/remove programs. Windows has mandated that software provide an installer to uninstall the software, otherwise it's malware. She should just uninstall the conduit toolbar. Then, she can go into the internet browser and change her homepage under "options." She'll also need to remove "search.conduit.com" from her browser. Leo recommends running MalwareBytes to remove it all. Another tool is ADWcleaner.