Previous episode

Episode 1030 November 10, 2013

Next episode

Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Mike from El Segundo, CA Comments

Mike was hit with an AT&T scam that hijacked his personal information with a phone call thanks to a technique known as "Spoofing." Leo says that often these scam calls are done by legitimate call centers during their "down time." That's why they sound so authentic. Mike said they asked him to participate in a survey about quality of service, told him they would put a $40 credit on his account and asked to verify his zip code and last 4 digits of his social security number. Before giving them that information, though, he asked some basic trivia questions about AT&T. They answered them correctly and without hesitation.

Later he got a call from the real AT&T customer service to verify the activity on his account. He found out that the scammers ordered a phone and SIM card while they were talking to him. So he had everything changed and added additional codes to his credit card number to prevent them from using it. He also should have fraud alert set up, even though lenders may not like it. It may require him to jump through more hoops, but it's worth having the additional protection.

Here's an article about this AT&T scam that Mike dealt with.

Matt from Arkansas called in to say he works for AT&T and says that they will never call you. They handle all their correspondence through text message or email, precisely for security reasons. They will never ask for your social and zip unless you call them.

Watch Will from Springfield, IL Comments

Will has a Samsung Galaxy S3 and it just keeps rebooting and crashing on him. Leo says that it sounds like it's overheating and it's likely that since he's had it for a year, the warranty lapsed. Leo recommends reinstalling the OS by using the "erase and reinstall" option in his security settings. If that doesn't work, then Leo advises taking it back to the Carrier's store and explain the issue to them, they may replace it.

Watch Will from Springfield, IL Comments

Will also wants to know what backup app would be good for an Android phone that isn't rooted. Leo suggests Helium App Sync and Backup from Clockwork Mod. He can get it free from the Google Play store.

Scott had the same issue and it turned out to be the battery that was causing the issue. Swapping out batteries may solve it.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Jake from Goldendale, WA Comments

Jake bought a couple of new computers and he's trying to get them on his network. However, he's been told by Acer that he's been bit by a virus because his computer keeps turning on when he isn't using it. Leo says that he better be careful because that can be a scam. Leo says that it depends whether or not they ask for a $300 maintenance agreement. That's the sign that they're trying to pull one over on him.

Leo says that Jake's computer can be fixed by going into BIOS and disabling the "Wake on LAN" setting. Since the technician remotely logged into Jake's system, there may be a virus on it anyway. Leo advises running the Microsoft Malicious Software Removal Tool (MRT.exe) to see what it finds. If he's been bitten, then Leo advises him to backup his data, format the hard drive, and reinstall Windows from a known, good source.

Watch Denny from Pasadena, CA Comments

Denny is thinking about getting the Samsung Galaxy Note 3, but isn't quite convinced that it's a good idea. Leo says that the Note 3 does a great job reading handwriting, if he writes large enough. Another option Leo really likes is the Motorola Moto X. It has some nice features such as text notifications if he gets a phone call while he drives. It also has a great sleep feature for if he's in meetings or doesn't want his phone to ring. He can talk to it by just saying "OK, Google".

Other options include the Google Nexus 5, HTC One, and Samsung Galaxy S4. The S4 tends to have a lot of unnecessary stuff on it, though. To limit it down, though, Leo says it's really between the Google Nexus 5 and the Motorola Moto X.

Leo says that Danny should make sure to pick the carrier that works best in his area. Can he get a prepaid plan? Leo says he can, if he buys the phone separately. It will need to be a GSM based phone, which means it could work on T-Mobile and AT&T. T-Mobile has a great variety of affordable plans, too.

Watch Max from Palos Verdes, CA Comments

Max has teenage girls and they live on the Internet. What can he do to limit their use? Leo says that most routers can limit time. Apple's Airport can limit time and even restrict specific computers (look in the advanced settings and filter by MAC address). He should also lock down his router with password protection. He can also use OpenDNS to limit where they can go.

Watch Howard from Chatsworth, CA Comments

Howard's iMac goes to sleep overnight and he can't wake it up unless he resets the computer. Leo says that he should try to reset the PRAM. If that doesn't work, another thing that Howard can do is update to Mavericks. He might want to wait on that because it has trouble with a few things like Apple Mail. He should also check the Energy Saver preferences. Leo says it's a pretty common problem.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Jennifer from Los Angeles, CA Comments

Jennifer's text messages show up hours and sometimes even days late. Leo says that isn't a problem with her cell phone, but her service. He advises contacting their technical support and telling them. The chatroom says that if she goes into the Sprint store, she'll get better results. She also should try restarting her phone by powering it off and then turning it back on again.

Watch Micheline from Studio City, CA Comments

Micheline keeps getting Microsoft's message saying that she's not backing up her hard drive, even though she has Carbonite. Leo says that's because Windows doesn't understand Carbonite, so she can go into the security settings of Windows by clicking on the flag in the system tray, and disable the warning.

Watch Micheline from Studio City, LA Comments

Micheline can't erase photos on the iPad from Picasa. Leo says that there's a setting in Picasa that will allow it. Leo also says that Windows photo sync is terrible and iTunes on Windows isn't that great either. That's why Picasa is a better option.

Ideally, though, iTunes and the iPad work best on the Mac. Here's a link that talks about issues and various solutions. There's a photo cache called iPod Photo Cache that she can delete.

Watch Joan from Garden Grove, CA Comments

Joan has a new computer running Windows 8.1, but the sound doesn't work when she's doing webcasts. Leo says to go into the sound control panel and see if 5.1 surround sound is on. He advises changing it to mono or just stereo.

The chatroom says that changing to 2.1 sound will fix it. Leo also thinks that it may be a surround sound encoding issue. If it's flash, the chatroom says to disable hardware acceleration in Flash settings. She also may need to reset her sound settings in Google+.

Watch George from Houston, TX Comments

George is wondering what he should make sure to have backed up, in case he ends up with something like CryptoLocker. Leo says that he should only backup his data. He shouldn't worry about programs. He should just back up his files, photos and videos.

Watch Bill from Yucaipa, CA Comments

Bill says that Internet Explorer 11 isn't working after updating to Windows 8.1, but Firefox works fine. Leo says he can reset Internet Explorer.

According to the chatroom, there is a known bug in the software. Open the internet control panel by pressing Windows Key + R and then type "Inetcpl.cpl". Then go to the advanced tab, delete the personal settings, and select "reset".

Watch Dan from Chicago, IL Comments

Dan wants to use 2.5" drive as an external raid array. Leo says that NewEgg sells a Rosewheel 8 bay RAID that takes 2.5 and 3.5" drives. Synology also has one. Drobo has one called the Drobo Mini as well.

Watch Sandra from Bellflower, CA Comments

Sandra wants to get an Epson Workforce Pro, but doesn't know which model to get. Leo says that the Artisan brand is great for home, but it's been replaced by the Expression. Leo uses the Epson Workforce 3540.

Watch James from Richmond, VA Comments

James reinstalled Windows 8 and now it won't let him reactivate. Leo recommends going to