Richard's hard drive crashed, and unfortunately he doesn't have all of his data backed up. He had SuperDuper, but wasn't using it regularly. Leo says an SSD is different from a spinning drive. When it's dead, it's really dead. So the only thing he can do is get another and start over. It's not like he can run SpinRite and maybe fix it. An SSD is completely different.
Leo suggests paying for the scheduling feature of SuperDuper so he can schedule automatic and regular backups.