Yureal is a gamer and he's got cable internet. He's cancelling the service because it's too expensive ($70) and they want to charge him because "they have to leave the line in." Leo says that's nonsense. If he's having issues with his cable, it could be because of how far he is away from the office. If there's no competition in the area, he'll probably have to pay more for less. The only other choice is a wireless provider.