Austin has an unlimited data plan with Verizon. He's moving to a new job and wants to take over the plan so he doesn't lose it. Leo says Austin will have to talk to Verizon, but they don't want him on an unlimited plan and will seize any opportunity to get him out of it. He'll have to do some sweet talking and the retention experts is Austin's best bet. It may be that it's regulatory that they transfer the account. They will want to keep him as a customer, they just need a good enough reason. If he tells them he's leaving as a customer, he might have a chance.