Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

How can I do voice dictation on my Mac?

Microphone

Episode 1510

Tracy from Los Angeles, CA

Tracy wants to know how her husband can do voice dictation on his Mac. Leo says to go to the System Preferences pane for keyboard settings and enable voice dictation on the Dictation tab. Then he can tap the function key twice on his iMac, and that will trigger voice dictation. It's pretty accurate. It won't be perfect, but it'll be 80% there. He can even do voice editing.

Why can't I use my older programs with macOS High Sierra?

Final Cut Pro X

Episode 1509

Foster from Covina, CA

Foster upgraded to macOS High Sierra and now his Final Cut Pro 7 video editing program won't work. Why is Apple allowed to break people's apps and force them to pay for new versions? Leo says that sometimes when upgrading to a new OS, it has to leave apps behind, especially 32 bit apps. Apple would have done better to warn customers that it could happen. Leo says that most apps can be updated to work again, though, so he should go to his software websites and get the latest version. If it doesn't work after that, then it's been left behind.

How can I run Linux and Windows on my computer?

Dell XPS with Ubuntu

Episode 1506

Charles from Colton, CA

Charles would like to create a dual boot system on his laptop with Windows and Ubuntu Linux. How can he do that? Leo says that running Linux on his computer is a great journey and it has become a lot easier to create a dual boot system with Ubuntu. All he needs to do is download the installer to a USB key and then boot to it. Then it will walk him through creating the dual boot portion. Then when he boots up every day, the GRUB boot manager will ask him which OS he wants to load.

Can I reset my user account on my Mac?

macOS

Episode 1504

Max from Gardena, CA

Max wants to know if there's a way to reset an account on macOS without destroying the data. Leo says he can delete an account without erasing the data and then recreate it. That should clean everything out. He'll have to be an administrator, and he'll have to make sure he doesn't check the box to delete the data.

Here's a Knowledge Base article from Apple on how to do it from support.apple.com.

He can also reset the password to recover the account.

Why doesn't Windows 10 work after updating?

Microsoft Windows 10

Episode 1502

Dale from Redondo Beach, CA

Dale updated to Windows 10, but when the January update came out, he ran into a lot of issues. Should he go back to Windows 7? Leo says no. That's not the answer. Lately, there have been issues with updates coming from Microsoft, and it's not unusual for some computers to have issues with large updates. A simple fix is to start fresh with Windows 10. Dale should back up his data, then format the hard drive and reinstall Windows. He should first go to Microsoft and download the Media Creation Tool. Then he can put that on a USB key and plug it in.

Why do I have to keep inputting my Windows Password?

Microsoft Windows 10

Episode 1502

Sam from Los Angeles, CA

Sam took a long vacation and now he keeps getting a password challenge in Windows 10, rather than his PIN. Leo says he can't set up Windows with a PIN unless he sets a password. It's likely tied to his Microsoft account. Leo says to try that. Once he inserts it, then he's logged in. It probably reverted to the Microsoft password after a long time of inactivity. Once he uses the Windows password again, he'll be good to go.

Why can't I access Google from the Chrome browser anymore?

Google Chrome

Episode 1499

Anna from Laguna Hills, CA

Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.