Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Kevin has lost over 100GB of music off his laptop. He used torrents to send out his music. Now they've disappeared. The program he used must've deleted the files, thinking he was deleting the torrents when he was done. What can he do? Leo says it wouldn't be unusual for a client to delete seed files when you're done. But how can he get them back? The good news is that Kevin has an old backup, so he only needs the most recent files. When you delete a file, it isn't really deleted. It's just marked available for reuse.
RJ is a librarian and wants some recommendations on coding books for kids to learn how to code. Leo says that the issue with books on coding is that they are dated pretty quickly. That's why he always recommends going to Code Academy. Kids are also interested in learning the languages of the day. But there are some classics including learning Python. The Kernahan and Ritchie C Programming Language Book is a short book, but a classic. How to Design Programs (HTDP) is the most important programming book you can get, and it's free online as well as in publication, along with SICP.
Robert got bit by a phishing scam about being a workshop presenter. He clicked on a link to download an attachment and nothing happened. He realized what he had done and disconnected his desktop. Now he thinks he needs to reinstall? Leo says Nuke from orbit. Do not install from in-place. He should want to back up data, wipe the hard drive, and then reinstall Windows from a known, good source. But he should make sure to know if he actually has malware. If he has a WInMail.dat file attachment, that's from Microsoft and older Outlooks use it.
Gary misses the program Little Snitch. Leo says it's a great program that watches outbound traffic, and it's still around. Is there something like that for Windows? Leo says to check out Alternativeto.net. He can type in any program, and it will give him the alternative for another operating system. Other programs include Glass Wire, Net Limiter, and Zone Alarm.
Margaret is using Salesforce and working with PDF documents. She needs to figure out a way to transfer those documents into an editor like Word. How does she get them back into Word easily and quickly without having to reformat? Leo says that Salesforce wants users to import them as CSV files, but that strips the document of all formatting. Margaret isn't alone, this seems to be a common complaint with Salesforce. As for how ... it's such a simple thing, but there doesn't seem to be a way to do it.
Joe recently retired! He's an amateur photographer now, and he's setting up his home office with a 26" iMac. Leo says that the Adobe Photography subscription is great because it includes Lightroom and Photoshop for $10 per month. The 5K iMac is ideal for photographers. For laptops, Leo says that the Apple 15" MacBook Pro is an ideal size.
Henry is a lifelong Mac user. He has Microsoft Office and wants to know if he can use Office 365, as well as if he can use it on multiple computers. Leo says the Office 365 subscription comes with up to five computers and nearly unlimited installs to iOS/Android devices. Henry can also use Office Online, which is free.
Eddie would like to update his Windows 8 laptop to Windows 10. Is it still available for free? Leo says no, but he's heard that others have been able to install Windows 10 with their Windows 8 key. So it's worth a try. Here's a great article on all the ways you can still get Windows 10 for FREE - https://www.howtogeek.com/272201/all-the-ways-you-can-still-get-windows-10-for-free/
Jon would like to convert his old Windows laptop into a Chromebook. Leo says to check out Neverware. They have a list of compatible hardware and he can install Neverware and turn it into a Chromebook that's up to date and secure. Check out this article at XDA Developers.
Jim found a duplicate file on a backup hard drive and wants to know how he can find other duplicates. Is there an app for that? Leo says that a program that can prevent duplications when backing up is SuperDuper by Shirt Pocket Software. Jim can set it up to mirror his internal drive and then if the internal drive dies, he can boot up from the external drive. Gemini Duplicate File Finder will do the job for the Mac, and it's $20 to buy. But be sure they're looking inside the file to verify it's a duplicate!