Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Sam took a long vacation and now he keeps getting a password challenge in Windows 10, rather than his PIN. Leo says he can't set up Windows with a PIN unless he sets a password. It's likely tied to his Microsoft account. Leo says to try that. Once he inserts it, then he's logged in. It probably reverted to the Microsoft password after a long time of inactivity. Once he uses the Windows password again, he'll be good to go.
Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.
John keeps getting mixed signals that his Windows 10 computer isn't updated with the 1803 update. One place says he is, but another log says he isn't. What can he trust? Leo says that 1803 was a so-called "feature update," and the green checkmark means that he's up to date with the important security updates, not the features that were added. Some users have experienced problems with the 1803 update, and Windows will roll back to the previous update, minus the security fixes. So John shouldn't be in too huge of a hurry to update.
Terry has a MacBook Air, running Parallels so he can dual boot into Windows. After he upgraded to Windows 10, however, he had to upgrade Parallels and it trashed the drive. So he rebooted and reinstalled everything, and now Parallels wants him to pay for it again. Leo says that somewhere on the drive was a hidden file, perhaps in the application support folder, that has his registration data. So if he formatted the hard drive, Terry lost that data. Leo also says he'll have to reinstall Windows 7 again after installing Parallels.
Leo says he'll need the Windows Media Creation Tool. He can start over and tell the Windows installer to use an external drive as its temporary drive. It's supposed to work.
Ben bought an IOGear KeyShair KVM switcher. KVM stands for Keyboard, Video and Mouse, and is great for switching between two devices. This one is a dongle that plugs into the computer and uses Bluetooth to connect to mobile devices as well. The problem is that he can't see the mouse cursor in Windows 10, even though it's there. It's puzzling.
John heard about Sprint's free for a year deal. Is it legit? Leo says it is, but the devil is in the details. He'll have to pay taxes on it. He'll have to pay $12.99 up front, and he'll have to bring his own phone. He can read more about it here.
Ron has messed up his Outlook. Now he can't see any images in the body of the email, and it won't download any graphics. Leo says that's a good thing! Outlook disables downloading jpgs by default because they can be hacked to include malware. That's called HTML email and it's a bad idea. So he'd have to opt-in to enable it, but Leo wouldn't. Plain text emails are always best. But if he really wants to, he can go into the Trust Center and change the settings.
Tom has made movies in iMovie and wants to burn them on DVD. Leo says that iMovie will encode his movie into .MOV, which is a wrapper for MP4. But when he burns a DVD, it creates a specific format called MPEG2, which is SD quality. iMovie used to have the capability to burn to DVDs, but Apple stripped it out. So he'll need a DVD burning program to do it. That program will also author the structure with menus, etc. Here are some options: