Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Why can't my computer boot past the BIOS?

ASUS VivoBook

Episode 1613

Alan from Wakefield, Massachusetts

Alan has an Asus laptop that's stuck in bios during bootup. Leo says that is called the boot loader. It's called the bootstrap process. If it's stopping, then that means the hard drive has failed. The master boot record in the hard drive could be damaged. Try booting to a USB drive. If that works, then you know that it's the hardware. If not, then it's a software issue.

Can I really buy a Windows serial key from eBay?

Windows Serial Key Prompt

Episode 1613

Bruce from Carlsbad, California

Bruce updated his old Dell Inspiron to Windows 7 after buying a DVD on eBay for it. But after a month or so it stops working. So he bought another one with Windows 10 and it worked fine. Leo says that Bruce got lucky, most of the time, those serial keys are being resold over and over and often doesn't work with Microsoft's authentication servers. And with Windows 10, the serial number is assigned to the computer, fingerprinting it. Also, you don't have to buy the media, you can just download it from Microsoft directly.

How can I partition my hard drive and image it?

Spinning Hard Drive

Episode 1613

Richie from Tulsa, Oklahoma

Richie would like to know how to partition his hard drive. Leo says that TerraByte Drive Image is a good one to use (recommended by Steve Gibson) but image your hard drive first, just in case. Other options include Partition Magic, Acronis, Macruyn Refectm, and EaseUS Partition Master. You can even do it from your command line with DiskPart. 

Why is My iMac Overheating?

iMac

Episode 1612

Chuck from Thousand Oaks, CA

Chuck is using Firefox and recently he's been getting error messages. Leo says that may be due to keeping a lot of tabs open. Should he go back to Safari? Leo says that it's about as good, privacy-wise, as Firefox. But for search, he's currently using StartPage.com for searching anonymously. Use that, and it's just as private as Firefox.

Why is my hardrive almost full?

Dell

Episode 1610

Bob from Woodland Hills, CA

Bob wants to know why Dell tech support has gotten so bad? Leo says that's because computers have gotten so cheap, that any tech support isn't profitable to offer unless it's shipped overeas. You can purchase Gold level support, and that's going to be better, but the sad fact is, that because we want cheaper computers, there ins't going to b e any decent suport. 

Are coding boot camps worth the money?

Code Academy

Episode 1610

Michael from Anaheim, CA

Micheal wants to know if these coding boot camps can get you a job after learning for only 12 weeks? Leo says that you can get a good start with them, but it's not something you don't want to pay too much money on. Code Academy will teach you the same basic skills. But even then, you have to take what you learn to the next level to make a living at it. Nothing can substitute practice and experience. 

Should I upgrade to Windows 10 version 1903?

Windows 10

Episode 1610

John from Alberta, Canada

John's daughter has a computer that needs to update. Should he wait for the next one which is coming in a month? Leo says you can, it's only a feature update. But Microsoft really wants you to upgrade or they will eventually end of life your version. And if you're computer can't handle the update, then you may be stuck having to buy a new computer. It's a mess. If you can update, then do so, but don't force it. As long as you're getting the monthly security updates, you're OK.

Do I have to stop using Windows 7?

RIP Windows 7

Episode 1609

Michael from Westborough, Massachusetts

Micahel has learned that Windows 7 will stop being supported in January. Is that seriously so? Leo says it is. It's called End of Life, and beginning January 14th, there will be no more security patches being done for Windows 7. That means that after January 14th, you'll want to take any Windows 7 computer off the internet, or it'll be increasingly more dangerous online. It will still work however. And considering the age of Michael's computer, it may be a great time to upgrade. Computers are faster, more powerful, and cheaper now.